Laboratory Support Manager

AdventHealth•Tavares, FL

51d

About The Position

Manages, designs, assigns and supports staff in all aspects of lab support activities. Responsible for managing assigned selected aspects of laboratory processes or shifts, which may include workflow, quality assurance initiatives, performance improvement activities, training of new employees, advanced problem solving for customers and coworkers, department equipment or computer maintenance and upgrades. Manages department staffing, including interviewing replacement staff members as appropriate, ensuring appropriate orientation of new employees, ongoing training, coaching, mentoring and documented competency assessment; acts as a proficient resource for all departmental tasks and training. Performs complex problem solving for customers and staff, selection and ordering of select department supplies. Writes and reviews procedures and processes. Operates area or department within approved departmental operation and capital budgets. Meets departmental goals to support service, clinical, team, financial and market metrics. Completes system and campus priorities supporting Affordable, Connected and Excellence in Patient Care. Works with AdventHealth Laboratory System Teams to make decisions in areas where systematic approaches are necessary.

Requirements

Associate's degree in related field
Three years of related laboratory experience
One year of leadership/management experience

Nice To Haves

Bachelor's degree in related field
Five years of related laboratory experience
Two years of leadership/management experience
MLA(ASCP) OR PBT(ASCP)
In licensure states, Laboratory Supervisor Level Licensure in appropriate specialty(ies) for the department or location assignment as applicable to the state
-OR - In non-licensure states, must hold a national certification as a Medical Laboratory Scientist or Medical Technologist such as ASCP, AAB, or AMT unless grandfathered per state requirement

Responsibilities

Manages staff using effective scheduling, assigning the workload and troubleshooting problems.
Provides orientation and training to new employees and students as needed, under the direction of the lab leadership. Appropriately documents orientation and training of new employees and students.
Manages employees in hiring, coaching, or termination with limited supervision from leadership.
Routinely schedules and facilitates department meetings
Provides guidance to lab support staff resolution to customer service issues within guidelines, and support education to clinical staff as appropriate or requested. Facilitates workflow when necessary
Coordinates/facilitates the clinical experience of students in a Hospital or affiliated education program
Serves as a liaison with other department