Laboratory Services Director

Labcorp • Durham, NC

6d • $100,000 - $170,000

About The Position

The Strategic Operations Director provides strategic and operational execution leadership to ensure high-quality, clinically sound, and cost-effective laboratory services for health system clients. This role bridges strategy and execution - driving enterprise initiatives, enabling achievement of annual goals, and ensuring consistent delivery of measurable value. The Director partners with senior leaders, cross-functional teams, and client stakeholders to deliver initiatives on time, communicate effectively, and continuously improve service performance, standardization, and clinical outcomes.

Requirements

• Bachelor’s degree required; Master’s degree preferred (Healthcare Administration, Business, Clinical/Scientific discipline, or related field).
• Knowledge of laboratory operations and clinical service environments preferred.
• 7+ years of progressive leadership experience in laboratory services, clinical operations, healthcare consulting, or health system service delivery.
• Demonstrated success leading cross-functional initiatives, managing stakeholders, and delivering measurable outcomes.
• Experience developing executive-ready analyses and leading high-impact communications with clients and senior leaders.
• Strong program/initiative management and governance discipline
• Advanced communication and presentation capabilities
• Strong analytical skills (data structure, validation, insights, visualization)
• Ability to lead through ambiguity and deliver results under time constraints
• High attention to detail and commitment to quality

Nice To Haves

• Consulting experience would be a plus.

Responsibilities

• Strategic & Initiative Leadership Own and deliver division initiatives from concept through execution, ensuring alignment with organizational strategy and annual priorities. Establish strong initiative governance, including clear scope, milestones, owners, dependencies, and escalation paths. Maintain visible progress reporting and lead risk identification, mitigation planning, and on-time delivery. Drive accountability across stakeholders and teams to complete deliverables and achieve intended outcomes.
• Operational Excellence & Execution Translate complex priorities into actionable workplans that enable consistent execution across multiple client environments. Anticipate challenges, remove barriers, and maintain momentum through changing conditions and competing priorities. Ensure commitments are met with high-quality deliverables, clear ownership, and disciplined follow-through.
• Data-Driven Decision Making (Analysis, Insights & Visualization) Build and maintain well-structured, validated, shareable datasets to support confident decision-making. Deliver actionable insights through clear visualizations, dashboards, and concise narrative summaries. Present recommendations with transparent assumptions, data limitations (when applicable), and expected impact. Simplify complex data outputs into executive-ready summaries that enable timely decisions.
• Executive-Level Presentations & Stakeholder Influence Develop and deliver presentations to senior leadership, clients, and key internal stakeholders. Tailor messaging to audience needs (inform vs. decide), balancing clarity with appropriate technical depth. Distill complex topics into key takeaways, decision points, and next steps; communicate with confidence and credibility.
• Meeting Leadership (Facilitation & Participation) Lead and facilitate meetings to drive decisions, resolve issues, and produce clear action plans. Prepare thoroughly, demonstrate strong content knowledge, and guide productive discussion—not just status updates. Close meetings with concise summaries of decisions, owners, timelines, and next steps.
• Client Communication & Relationship Management Build trusted client partnerships through proactive, clear, timely, and accurate communication. Anticipate client questions and risks; provide complete information and reliable follow-up. Translate technical/clinical topics into actionable guidance and ensure consistent, high-quality client experience. Coordinate internal teams to deliver on client commitments and address emerging needs.
• Quality Management & Attention to Detail Ensure all deliverables and communications are accurate, complete, and appropriately reviewed prior to release. Maintain high quality standards under tight timelines through strong planning, review, and accountability mechanisms. Embed continuous improvement practices into workflows, tools, and communication routines.
• Strategic Agility & Continuous Improvement Anticipate and interpret change (market, operational, regulatory, clinical, supply chain) and adapt quickly. Lead through ambiguity with sound judgment, timely decisions, and forward-looking recommendations. Encourage learning and innovation across teams to improve outcomes, efficiency, and service consistency.
• Critical Thinking & Problem Solving Analyze complex issues systematically, challenge assumptions, and identify root causes. Probe for missing information, inconsistencies, or risks; connect insights to strategy. Provide clear recommendations with rationale, context, tradeoffs, and measurable expected impact.

Benefits

• Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan.
• Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only.
• Employees who are regularly scheduled to work a 7 on/7 off schedule are eligible to receive all the foregoing benefits except PTO or FTO.

What This Job Offers

• Job Type: Full-time
• Career Level: Director