Laboratory Process Technician

TriHealth•Cincinnati, OH

4d•Onsite

About The Position

Join TriHealth as a Lab Processing Technician! Are you detail-oriented and passionate about supporting quality patient care? In this role, you’ll serve as a key liaison for laboratory services, ensuring accurate specimen handling, labeling, and tracking throughout the TriHealth system. You’ll also assist with order entry, compliance documentation, and provide exceptional customer service to patients and healthcare teams. If you thrive in a fast-paced environment and value precision, we’d love to have you on our team! Location: Bethesda North Outreach at 10500 Montgomery Road, Cincinnati, OH 45242 Work Hours: Status: Full-time (80 hours biweekly) Shift: Evening, from 3:30 PM – 12:00 AM Schedule: Includes weekend and holiday rotation Job Overview: This position does the following: Serves as laboratory liaison for an extensive variety of customers receiving services from TriHealth; This position must demonstrate resourcefulness and teamwork and hold a comprehensive knowledge of hospital services; Responsible for proper labeling, aliquoting, packaging and tracking of specimens through entire TriHealth Laboratory system and dispatching specimens to the appropriate referral laboratory; Responsibilities include making and receiving telephone calls to/from customers of TriHealth to provide diagnostic laboratory services, gather necessary data for service and billing, to answer questions and resolve issues; Responsible for the completion of paperwork to meet compliance guidelines set by the OIG which include the accurate interpretation and transcription of physician orders and LIS/HIS order entry; Procures quality specimens from adult, geriatric, pediatric and infant patients for diagnostic testing according to CLIA, JCAHO and CAP guidelines. Job Requirements: Education: High School Diploma or GED (Required) Experience: 1–2 years in a hospital lab setting (Preferred) Training: Formal Phlebotomy training (Preferred) Knowledge & Skills: Laboratory terminology (Preferred) Specimen handling (Preferred) Data entry and Windows software (Preferred) HIS and LIS systems (Preferred) Certification: Certified Phlebotomy Technician (Preferred) Job Responsibilities: Prioritize, organize, and manage workload effectively Ensure accuracy, quality, and completeness of work Handle complex assignments and delegate tasks as needed Demonstrate strong judgment and problem-solving skills Maintain thorough knowledge of procedures and quality assurance, including required documentation Working Conditions: Climbing - Rarely Hearing: Conversation - Consistently Hearing: Other Sounds - Frequently Kneeling - Occasionally Lifting <10 Lbs. - Lifting 50+ Lbs. - Rarely Lifting <50 Lbs. - Occasionally Pulling - Rarely Pushing - Occasionally Reaching - Rarely Sitting - Consistently Standing - Rarely Stooping - Occasionally Talking - Consistently Use of Hands - Consistently Color Vision - Occasionally Visual Acuity: Far - Frequently Visual Acuity: Near - Consistently Walking - Frequently TriHealth SERVE Standards and ALWAYS Behaviors At TriHealth, we believe there is no responsibility more important than to SERVE our patients, our communities, and our fellow team members. To achieve our vision and mission, ALL TriHealth team members are expected to demonstrate and live the following: Serve: ALWAYS... Welcome everyone by making eye contact, greeting with a smile, and saying "hello" Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist Refrain from using cell phones for personal reasons in public spaces or patient care areas Excel: ALWAYS... Recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met Offer patients and guests priority when waiting (lines, elevators) Work on improving quality, safety, and service Respect: ALWAYS... Respect cultural and spiritual differences and honor individual preferences. Respect everyone's opinion and contribution, regardless of title/role. Speak positively about my team members and other departments in front of patients and guests. Value: ALWAYS... Value the time of others by striving to be on time, prepared and actively participating. Pick up trash, ensuring the physical environment is clean and safe. Be a good steward of our resources, using supplies and equipment efficiently and effectively, and will look for ways to avoid waste. Engage: ALWAYS... Acknowledge wins and frequently thank team members and others for contributions. Show courtesy and compassion with customers, team members and the community

Requirements

High School Diploma or GED (Required)
Prioritize, organize, and manage workload effectively
Ensure accuracy, quality, and completeness of work
Handle complex assignments and delegate tasks as needed
Demonstrate strong judgment and problem-solving skills
Maintain thorough knowledge of procedures and quality assurance, including required documentation

Nice To Haves

1–2 years in a hospital lab setting (Preferred)
Formal Phlebotomy training (Preferred)
Laboratory terminology (Preferred)
Specimen handling (Preferred)
Data entry and Windows software (Preferred)
HIS and LIS systems (Preferred)
Certified Phlebotomy Technician (Preferred)

Responsibilities

Serves as laboratory liaison for an extensive variety of customers receiving services from TriHealth
Responsible for proper labeling, aliquoting, packaging and tracking of specimens through entire TriHealth Laboratory system and dispatching specimens to the appropriate referral laboratory
Responsibilities include making and receiving telephone calls to/from customers of TriHealth to provide diagnostic laboratory services, gather necessary data for service and billing, to answer questions and resolve issues
Responsible for the completion of paperwork to meet compliance guidelines set by the OIG which include the accurate interpretation and transcription of physician orders and LIS/HIS order entry
Procures quality specimens from adult, geriatric, pediatric and infant patients for diagnostic testing according to CLIA, JCAHO and CAP guidelines
Prioritize, organize, and manage workload effectively
Ensure accuracy, quality, and completeness of work
Handle complex assignments and delegate tasks as needed
Demonstrate strong judgment and problem-solving skills
Maintain thorough knowledge of procedures and quality assurance, including required documentation