Laboratory Assistant (Per Diem)

North Country Healthcare • Lancaster, NH

7h

About The Position

The Clinical Laboratory Assistant functions as overall assistant to the
department in areas of technical and non-technical support, quality improvement,
quality concerns, service recovery, specimen collection, and LIS order entry.
Assists in training phlebotomy staff on waived lab procedures and backs up the
histology lead tech for processing of histology specimens.

Requirements

• High School Graduate or equivalent GED, Associate Degree preferred
• Must be BLS certified
• Proficient in use of Laboratory Information Systems, Microsoft Excel and Microsoft Word
• Proficient medical terminology
• English speaking and writing skills required / preferred
• Excellent customer service skills
• Minimum of one-year experience as a phlebotomist

Responsibilities

• Maintains Standing order file and sends yearly update standing order questionnaires.
• Assists in quality improvement/Press Ganey projects and initiatives and helps follow up on quality concerns submitted by other departments.
• Performs service recovery by continuously researching and identifying solutions for improved customer care.
• Communicates corrective measures with patients and/or providers in collaboration with manager or lead tech when necessary.
• Reviews fax numbers for outside physicians and initiates corrections as needed.
• Ensures adequate supplies for blood/specimen collection and that areas are well stocked. Verifies the identity of the patient being drawn and labels all specimens properly. Demonstrates age specific knowledge for procedure being performed.
• Collects STAT and Urgent specimens within the established time frames. Uses Laboratory Information System (LIS), Microsoft Word and Microsoft Excel appropriately and efficiently.
• Collects 99% of blood and urine samples, correctly identifies patients, transports specimens and accessions specimens into the Laboratory Information System (LIS).
• Corrects charges and Dates of Service when necessary or as requested by billing department. Follows up with providers to clarify questionable orders.
• The Laboratory Assistant also answers the telephone and provides technical and non-technical support to all laboratory personnel. Is trained in the Histology area as a backup for Histology Lead. Keeps Histology charges, logs, send out specimens in order as a backup for Histology tech. Procures specimens from off-site facilities as needed.
• Is trained in chain of custody pre-employment specimen collection.
• Ensures and maintains proper inventories of supplies.
• Fulfills supply orders from outlying clinics in a timely fashion.
• Keeps an orderly and well-maintained work area stocked with necessary supplies.
• Manages time effectively to ensure that deadlines are met and that personal priorities support organizational objectives.
• Performs other duties as requested.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED