Labor & Employment Client Service Specialist

Staff Careers•San Francisco, CA

7d•$80,000 - $115,000•Onsite

About The Position

The Labor and Employment Client Service Specialist role is responsible for providing legal administrative support to a team of attorneys by performing complex, administrative assistance using specialized knowledge of the assigned practice area(s). This position works collaboratively and cooperatively with others in a team-oriented environment to deliver the highest level of service to internal and external clients.

Requirements

Associate’s Degree preferred; Bachelor’s Degree a plus.
Minimum of fifteen (15) years related experience at a law firm or legal or corporate department required.
Ability to effectively gather and summarize data for reports, find solutions to various administrative problems and prioritize work.
Must exhibit a high degree of initiative in managing multiple priorities simultaneously in a fast-paced, high-pressure, deadline-driven and detail-oriented work environment utilizing excellent judgment, initiative, decision-making skills and the ability to work independently.
Excellent verbal and written communication skills.
High level of inter-personal skills required to handle sensitive and confidential situations.
Position requires a highly professional demeanor and appearance including possessing poise, tact and diplomacy.
Ability to maintain highest level of confidentiality and provide outstanding customer service to internal and external clients/contacts.
Proven proficiency using legal terminology and experience working in related practice area(s).
Experience with court/administrative related agency filings and meeting related deadlines.
Exceptional knowledge and experience with the Labor and Employment law practice. Specifically, processes and procedures concerning the Department of Labor, Equal Employment Opportunity Board, and National Labor Relations Board, State and Federal Courts.
Experience with efiling pleadings with Equal Employment Opportunity Board, and National Labor Relations Board, State and Federal Courts.
Experience preparing Department of Labor audit responses.
Possess a high level of proficiency using a variety of office equipment including personal computer, telephone, transcription equipment, printer, and copier.
Keyboarding skills of 60 wpm or higher required.

Responsibilities

Attorney Support Provide superior client service by answering and screening calls in a courteous and timely manner and providing other client assistance when needed.
Work closely with attorneys and clients to ensure seamless transfer of information, including attending team status meetings, drafting details, and coordinating results with team.
Facilitates the management of client specific data, including both electronic and paper files, to enhance the overall approach to dedicated interaction.
Manage workflow of assigned tasks and projects, prioritizing incoming tasks to meet deadlines and coordinate with other support services to complete work.
Working knowledge of court rules (federal and state) including document preparation, electronic filing and processing.
Manage attorney calendars and assist in meeting deadlines, coordinate attorney and/or client travel arrangements and collaborate with the client regarding same.
Prepare legal documents, memoranda, and correspondence from draft or dictated text.
Create, edit, format, and proofread documents, spreadsheets and presentations with the highest level of accuracy and attention to detail.
Assist multiple attorneys as primary assignment and provide additional support, backâup, and PTO coverage for the CSS assigned to the team.
Transmit legal documents, memoranda, and correspondence to clients, witnesses and court officials by electronic filing, fax, email, mail and/or messenger.
Process new business requests by working closely with the New Business Intake Team by opening new matters; preparing and reviewing conflicts submissions; close matters; and create and maintain client case files using appropriate recordkeeping software.
Calendar all critical deadlines and other dates requiring action into a calendaring database and ensure accurate calculations; maintain and manage these deadlines.
Work proactively with Legal Team Assistants to accomplish tasks.
Collaborate with resources, including Attorney Resource Center, as appropriate to complete projects and tasks.
Adhere to all firm policies, procedures, standards and guidelines while maintaining confidentiality.
Other related duties, as assigned.
Flexibility to work overtime when required to meet project deadlines and business demands.