Labor and Employee Relations Coordinator

GrowNYC•New York, NY

24m•$60,000 - $70,000•Onsite

About The Position

The Labor and Employee Relations Coordinator (LERC) supports GrowNYC’s Human Resources team in a broad range of employee relations functions, including interactions with union representatives and management, ensuring compliance with the collective bargaining agreement (CBA), and coordinating HR processes across departments. Guided by the HR OPS Manager, the LERC assists with implementing and communicating employee policies, handbooks, and procedures while addressing both union-specific and general workplace matters. This includes managing employee grievances, disciplinary processes, internal disputes, and providing guidance to managers and staff on appropriate responses, as well as training leaders on HR policies, labor relations, and CBA provisions. The role also tracks employee relations data, supports performance discussions, advises on workplace practices, and contributes to fostering a positive, inclusive organizational culture.

Requirements

A four-year high school diploma or its educational equivalent and 2 or more years performing employee relations work in a predominately unionized staff workforce or a combination thereof of interviewing and investigations experience
Demonstrated experience in building relationships and negotiating with union representatives.
2 or more years of relevant HR experience
Proven ability to influence, negotiate, and remain composed in challenging or sensitive situations.
Knowledge of basic employment laws and standards
Proficient in HRIS systems, Google Suite, Excel and other computer applications
Excellent communication, interpersonal, and conflict resolution skills.
Proven ability to analyze complex issues, provide strategic advice, and make sound recommendations.
Knowledge of Labor laws / collective bargaining

Nice To Haves

Certifications such as PHR or SPHR are highly desirable.
Bachelor's Degree in Human Resources
Experience of grievance procedure

Responsibilities

Facilitates communication and serves as a point of contact for both HR and union representatives, ensuring smooth and effective communication regarding employee concerns, policy changes, and future contract negotiations.
Liaise with unions and union representatives
Conducts SOP’s training and addresses any union-related inquiries
Serves as an enforcer of company policy and CBA
Trains new leaders with union eligible employees on the grievance and other labor-related processes
Coordinate grievance hearings, Labor Management Committee (LMC) meetings, and other labor-related events, including preparing materials for managers and employees.
Assists in resolving employee grievances, acting as a mediator between employees and management, and ensuring fair and equitable outcomes.
Partners with leaders and employees to assist with problem solving, explaining policies and procedures
Investigates allegations made in grievances and/or complaints
Prepares leaders for their grievance hearings and works with leaders on their grievance responses
Meets with employees and leaders on performance concerns and provides guidance
Stay current on federal, state, and local labor laws, and ensure organizational compliance
Serves on labor related committees, providing expert advice on labor relations matters
Procure and prepare supporting documentation for any disciplinary matter, grievances, etc.
Maintain organized and trackable employee relations case files.
Maintains spreadsheets, reports, and other information to track grievances, employee discipline processes, and performance management metrics.
Maintain organized and accurate employee relations case files, including grievances, disciplinary actions, and investigations.
Draft, review, and distribute internal communications regarding policies, procedures, and labor-related updates.
Assist in scheduling, preparing, and maintaining materials for manager training on employee relations, grievance procedures, and CBA compliance.
Provide administrative support for onboarding/offboarding processes, HR investigations, and performance management procedures & follow through processes i.e. assigning surveys, etc.

Benefits

medical
dental
vision
life insurance
long-term disability
incentive savings plan
paid time off
Public Service Loan Forgiveness
potential for parental leave for full-time regular employees who have been employed with GrowNYC for 175 days
FSA programs