Lab Tracking Coordinator

Grace Health•Corbin, KY

11d

About The Position

This person is responsible for tracking patient lab orders that have been ordered by Grace Health providers and performing patient outreach when patients are non-compliant. S/he will work directly with the Medical Records Lead in development of the patient lab tracking team including education, competencies, evaluation, performance correction, patient safety and customer service-related issues. OTHER ESSENTIAL DUTIES and RESPONSIBILITIES: Grace Health recognizes that managing patient care is a team effort that involves clinical and non-clinical staff. All employees must embrace a team-based approach to patient care and understand that each role is important to our success. Team members must demonstrate excellent team communication and coordination to provide quality patient care. Care coordination includes communicating with community organizations, health plans, facilities, and specialists. Care team members understand and embrace the concept of population management and proactively address the needs of patients and families served by this practice. Team members must demonstrate skill and knowledge related to effective communication with vulnerable patient populations. Team members must participate in Continuous Quality Improvement activities within the organization to ensure patients receive high quality care. All team members will be involved in the process of improving quality outcomes. Team members will participate in the review and evaluation processes of practice performance and help to identify opportunities for improvement. Team members will participate in Grace Health's advocacy program GENERAL DUTIES: Follows policies and procedures of the office, including administrative, clinical, quality assurance, and personnel

Requirements

Must have completed high school.
Minimum of one year of Medical Office experience.
Pleasant personality and professional demeanor
Excellent Customer Service
Cooperative attitude-Flexible
Detail Oriented
Effective written and oral communication skills
Highly organized work habits with ability to prioritize
Intermediate computer skills with Microsoft Word and Excel
Familiar with Electronic Medical Record

Responsibilities

Follows and tracks patients lab orders to ensure completion and follow up.
Professionally investigates and resolves patient barriers to completing lab results.
Creates a welcoming and professional environment for our patients and visitors by demonstrating exceptional customer service.
Follows standards and guidelines for telephones etiquette and service when interacting with patients over the phone.
Effectively collaborates and communicates with clinical staff, i.e. providers, nurses and other support staff.
Supports and adheres to compliance policies and procedures.
Consult with and support clinical staff in the efforts to serve patients and clinics.
Develop processes to best serve our patients in tracking lab results.
Develop and maintain good collaborative working relationships and channels of communication with members of the care staff teams including all clinics and ancillary departments.
Adherence to medical record policies and patient care guidelines of Grace Health.
Routinely generate a lab tracking report or work electronic log of ordered labs.
Conduct patient outreach when the patient has not been compliant with a provider’s order.
Document patient’s non-compliance in lab orders section.
Work with other members of the health team if needed for patients request or need.
Other duties may be assigned.
Maintain good attendance (daily, meetings, and other assignment tasks)
Maintain timely documentation of all work assignments
Maintain patient confidentiality
Routinely keep supervisor informed about attendance and job assignments
Flexible in being able to multitask
Work effectively and at an efficient pace
Work cooperatively with physicians, administration, and peers