Lab Operations Manager

Breakthrough Properties • Boston, MA

11d • $90,000 • Onsite

About The Position

Breakthrough Properties is a life science real estate investment company that leverages cross-sector collaboration to deliver environments that foster innovation and scientific breakthroughs. As a joint- venture between Tishman Speyer and Bellco Capital, combining Tishman Speyer’s global real estate platform with Bellco Capital’s deep life science investment expertise, Breakthrough is developing and delivering environments where companies can create life-changing therapies for patients. Breakthrough is led by an experienced management team with a proven track record investing, developing and operating best-in- class life science real estate. At Breakthrough, we seek to be a home for scientific discovery and innovation because we understand what scientists do, how they do it and why they do it.
The Role
This newly created hybrid position merges responsibilities from Assistant Property Management and Laboratory Operations into one dynamic role. The StudioLabs Property & Lab Operations Manager will act as the primary onsite liaison for StudioLabs Clients, ensuring smooth day-to-day building operations, exceptional client service, lab safety and compliance, and efficient use of shared resources and programming.
This role requires a hospitality-forward, solutions-driven individual with the ability to manage both property operations and science-facing lab operations. You will wear many hats: part concierge, part facilities coordinator, part lab ops leader—and 100% focused on delivering best-in-class client experience.

Requirements

• 5+ years in property operations, lab operations, or client service in a life science or lab-centric environment.
• Experience in a wet lab environment, preferably including new lab set-up and operational launch.
• Strong interpersonal and organizational skills, with a hospitality-driven and solutions-oriented mindset.
• Ability to manage multiple operational workflows in a dynamic, Client-facing setting.
• Working knowledge of laboratory safety protocols and facilities systems (RO/DI, HVAC, generators, etc.).
• Proficient in Microsoft Office; experience with Yardi, Angus, or similar platforms is a plus.
• Ability to interpret lease terms and ensure compliance with building and client obligations.
• Must be onsite full-time and able to respond promptly to operational needs.

Nice To Haves

• Bachelor’s Degree or equivalent experience in life sciences, facilities, or real estate operations.
• Prior experience in a lab incubator or flex lab/office setting.
• Familiarity with industry standards for EHS, chemical storage, and lab permitting.
• Prior exposure to lab fit-outs, equipment coordination, or capital improvement projects.

Responsibilities

• Serve as the day-to-day point of contact for all StudioLabs clients.
• Lead new client onboarding, including suite orientation, safety briefings, access setup, and SOP sharing.
• Coordinate shared equipment access and usage scheduling, ensuring Client compliance and fair usage.
• Manage and disseminate building and holiday communications, contact lists, and community notices.
• Develop and lead client touchpoint programs, gather Client feedback, and implement improvements.
• Conduct regular walkthroughs of common and Client spaces to ensure functionality, cleanliness, and safety.
• Support preventative maintenance programs and coordinate repair work with vendors and engineering teams.
• Work with Property Manager to track and oversee service contracts, invoices, COIs, and vendor performance.
• Assist in budgeting, A/P and A/R processing, and preparation of monthly/quarterly financial reports.
• Respond to and triage Client requests, including emergent facilities issues or service failures.
• Maintain oversight of StudioLabs' shared scientific equipment and lab support infrastructure.
• Coordinate laboratory safety trainings, chemical inventories, and EHS compliance protocols.
• Assist Clients with equipment installation, verifying lab utility and safety requirements are met.
• Manage hazardous waste disposal and track required lab permits and incident documentation.
• Collaborate with the scientific operations team to maintain a culture of lab safety and operational rigor.
• Partner with the Asset Services team to develop and deliver Client-focused programs and networking events.
• Support event execution in collaboration zones, shared kitchens, and conference areas.
• Contribute ideas to elevate Client experience, foster community, and promote Breakthrough’s mission.

Benefits

• This role is also eligible for a discretionary annual bonus, as well as access to our comprehensive medical, dental, and vision insurance, life and disability insurance, 401(k) plan (with matching contributions), wellness benefits and all other benefits afforded to full-time Breakthrough employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager