Lab IT Support Specialist - RICP

Roche•Philadelphia, PA

About The Position

Lab IT Support Specialist - RICP The Opportunity We are growing our IT team within the Roche Innovation Center Philadelphia (RICP) location. Join us for a career with a big impact! As a Lab IT Support Specialist, you will act as a trusted IT partner for highly educated laboratory researchers and business leaders. You will use your expertise in connecting laboratory IT systems with high-end scientific instruments for optimal data generation, transfer, and integration. You will devise IT solutions that cater to cutting-edge research activities.

Requirements

Bachelor’s or Master’s degree in Computer Science, Information Technology, or a related field.
5+ years of IT experience with a proven track record in maintaining and supporting laboratory IT systems, including PCs, peripherals, networks, and scientific equipment connections.
Hands-on experience with laboratory system workflows and interaction with scientific equipment vendors for device integration and custom solutions.
Familiarity with regulatory compliance and data integrity in scientific environments, along with robust knowledge of data archiving and handling.
Proficiency in ServiceNow or similar ticketing systems, with certifications such as ITILv4, CompTIA Network+, or SAFe Agile viewed as an advantage.
Strong understanding of data security and industry standards in scientific research IT.

Responsibilities

Maintain and support laboratory-specific IT systems and infrastructure to ensure secure, stable, and efficient operations within the pRED demanding scientific research environment.
Proactively address laboratory-specific needs by designing, implementing, and maintaining bespoke IT solutions that enable seamless workflows and cutting-edge research.
Collaborate closely with pRED scientific users, stakeholders, and instrument vendors to achieve optimal connectivity and integration between computational systems and sophisticated laboratory equipment (e.g., microscopes, cell counters, analyzers).
Act as a liaison between the scientists and the data governance teams to implement compliant data handling, storage, and archiving solutions.
Provide technical expertise for the installation, configuration, and maintenance of laboratory-specific PCs, peripherals, networks, communication devices, and connections with scientific instruments.
Proficient handling of laboratory computer systems, including backups, monitoring, OS imaging, and remote management tools to ensure uninterrupted operations.
Log and prioritize requests, incidents, and issues through ServiceNow, ensuring timely and consistent resolution.
Monitor and enhance service quality through ongoing performance evaluation and feedback, fostering continual improvement in system and workflow efficiency.
Maintain precise inventories of IT hardware, software, and network assets to support effective resource management.
Build and sustain strong partnerships with scientific teams, business leaders, service teams, and global RLS collaborators to deliver tailored support and enable breakthrough research in pRED.