6296 - Lab IT Support Specialist / Senior IS Engineer

Verista, Inc.•Cambridge, MA

10d•Onsite

About The Position

Verista’s 500 experts team up with the world’s most recognizable brands in the life science industry to solve their business needs. The nature of our business is to empower growth and innovation within the scientific community and to help researchers, organizations, and companies solve some of the world’s most pressing healthcare challenges. Verista provides innovative solutions and services that empower informed decision-making and are the result of our significant investment in our people and our capabilities. Our ability to grow is driven by world-class people who thrive in a team environment and share our mission to enable life sciences clients to improve lives. Our talented and dedicated professionals are committed to making an impact every day. Company Culture Guidelines & Values: We empower and support our colleagues We commit to client success at every turn We have the courage to do the right thing We encourage an inclusive environment where our colleagues feel respected, engaged, and challenged. We constantly acquire new skills and learn from our experiences to enhance our collective expertise We are seeking a hands-on Lab IT Support Specialist to support scientific and laboratory IT systems within a fast-paced, regulated life sciences environment. This individual will play a critical role in ensuring the reliability, connectivity, and performance of lab instrumentation and supporting IT infrastructure. This is a fully onsite role (5 days/week) based in Cambridge, MA, requiring strong collaboration with scientists, lab personnel, and cross-functional IT teams.

Requirements

Bachelor’s degree in Information Technology, Computer Science, Life Sciences, or related field (or equivalent experience)
Experience supporting lab environments and scientific instrumentation
Strong knowledge of: Windows Server administration Active Directory Basic networking (DNS, ports, firewalls)
Experience with instrument connectivity and troubleshooting
Familiarity with backup and recovery processes
Strong problem-solving skills and ability to work independently in a fast-paced environment
Excellent communication skills with the ability to support both technical and non-technical stakeholders

Responsibilities

Provide day-to-day support for standalone and client/server-based scientific instruments
Troubleshoot and maintain instrument-to-PC connectivity, including serial, USB, and network-based connections
Support instrument software installations, upgrades, and configurations
Partner with lab users to resolve technical issues impacting workflows and data integrity
Administer and support Windows Server environments
Manage and troubleshoot Active Directory integrations, including user access and permissions
Perform basic network troubleshooting, including DNS resolution, port connectivity, and firewall-related issues
Support and execute backup and restore processes to ensure data integrity and system recovery
Provide support for common lab applications such as Unicorn, ChemDraw/ChemOffice, and similar scientific software
Assist with configuration, troubleshooting, and user support for lab systems and applications
Collaborate with validation, QA, and IT teams to ensure systems remain compliant with internal standards and regulatory expectations