IS Support Specialist

Ochsner Health • New Orleans, LA

1d

About The Position

We've made a lot of progress since opening the doors in 1942, but one thing has never changed - our commitment to serve, heal, lead, educate, and innovate. We believe that every award earned, every record broken and every patient helped is because of the dedicated employees who fill our hallways. At Ochsner, whether you work with patients every day or support those who do, you are making a difference and that matters. Come make a difference at Ochsner Health and discover your future today! This job handles first level problem determination, problem/incident recording, problem resolution and problem escalation for company supported products and services. Records the details of reported information systems (IS) service issues and service requests, and works to either restore service as quickly as possible, or alerts and/or escalates them to the appropriate specialist support groups. Responds to telephone calls, email and personnel requests for technical support and supports and maintains user account information including rights, security and systems groups. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties. This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at the company's discretion.

Requirements

• High school diploma.
• 2 years information technology experience, OR associate's degree.
• Good technical troubleshooting skills.
• Excellent customer service skills.
• Proficiency in using computers, software, and web-based applications.
• Effective verbal and written communication skills and ability to present information clearly and professionally to varying levels of individuals throughout the patient care process.
• Ability to travel throughout and between facilities and work a flexible schedule (e.g. more than 8 hours a day).

Nice To Haves

• Associate's degree.

Responsibilities

• Provides first-level support for hardware, software or peripheral equipment.
• Completes training and ensures quality improvement.
• Maintains help desk documentation, records and procedures.
• Provide outstanding customer service.
• Performs other related duties as required.
• Remains knowledgeable on current federal, state and local laws, accreditation standards or regulatory agency requirements that apply to the assigned area of responsibility and ensures compliance with all such laws, regulations and standards.
• This employer maintains and complies with its Compliance & Privacy Program and Standards of Conduct, including the immediate reporting of any known or suspected unethical or questionable behaviors or conduct; patient/employee safety, patient privacy, and/or other compliance-related concerns.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees