Lab Informaticist

Rhyz, Inc • Provo, UT

13d

About The Position

The Lab Informatics Specialist supports Rhyz Analytical Labs by managing, optimizing, and supporting laboratory informatics systems that enable accurate data capture, analysis, and reporting. This mid-level role works independently on day-to-day system support while collaborating closely with analytical scientists, Quality, and IT to ensure laboratory systems are reliable, compliant, and aligned with operational needs. A strong customer service mindset and innovative approach to problem solving are essential to success in this role.

Requirements

• Bachelor’s degree in a scientific, technical, or related field (e.g., Chemistry, Biology, Information Systems, Computer Science).
• 3–6 years of experience supporting laboratory informatics systems in an analytical or regulated environment.
• Hands-on experience with ELN (IDBS), CDS (Waters Empower), and/or FileMaker.
• Strong proficiency with Microsoft Excel, including formulas, data analysis, and spreadsheet-based reporting.
• Programming experience with Java, SQL, and Groovy, including development of scripts, queries, or integrations supporting laboratory systems.
• Strong understanding of analytical laboratory workflows and laboratory data management.
• Demonstrated customer service skills, with the ability to effectively support and communicate with laboratory users at varying technical levels.
• Innovative problem-solving skills, including the ability to think creatively, propose improvements, and implement effective solutions.
• Ability to work independently while collaborating effectively across cross-functional teams.
• Strong written and verbal communication skills.

Nice To Haves

• Experience working in a regulated environment (GMP, GLP, GxP).
• Experience with computerized system validation (CSV) and system lifecycle management.
• Experience integrating laboratory systems with enterprise platforms.
• Prior experience supporting analytical, R&D, or quality laboratories.

Responsibilities

• Administer, support, and optimize laboratory informatics systems used within Rhyz Analytical Labs, including ELN (IDBS), CDS (Waters Empower), and FileMaker.
• Serve as a primary point of contact for laboratory informatics issues, enhancements, and user support, providing responsive and customer-focused service.
• Configure workflows, user access, data structures, integrations, and reporting to support analytical laboratory operations.
• Troubleshoot system issues, perform root-cause analysis, and develop innovative, practical solutions to complex problems. Coordinate issue resolution with internal teams and external vendors.
• Support system validation, change control, and documentation activities in regulated environments. Ensure data integrity, system security, and compliance with applicable quality and regulatory standards.
• Develop scripts, queries, or small applications to support data processing, automation, and system integration.
• Train laboratory staff on informatics systems, workflows, and best practices.
• Participate in system upgrades, new implementations, and integrations with enterprise systems.
• Develop and maintain SOPs, work instructions, and user documentation related to laboratory informatics systems.

Benefits

• You will be part of an engaged, inclusive, global community that values family, giving back, beauty, and sustainability.
• We offer competitive benefits to eligible employees with comprehensive medical, vision, and dental coverage; supplemental life, short-term, and disability insurance; free access to health coaches, therapists, and an onsite fitness center; a health savings account & 401k with company match; an incentive bonus program; and access to our top-quality beauty & wellness products.
• You'll also be empowered to prioritize what's important to you through flexible work arrangements and a generous vacation policy.
• Thinking about expanding your family? We have generous maternity and paternity leave too.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level