Lab Genetic Counseling Assistant
About The Position
The Laboratory Genetic Counseling Assistant (GCA) will assist the laboratory genetic counselors in administrative tasks such as maintaining databases, scheduling meetings, tracking projects, and reviewing patient information. Additionally, the GCA will provide customer service on behalf of the laboratory by answering phone calls, responding to questions appropriately, and following up on client questions. The GCA will check in and accession samples received for testing, triaging issues related to order clarification and/or patient identification as they are identified. The GCA will help to review patient records and provide a summary of patient demographic and medical history information and follow-up with the patient/client for additional information if necessary. Must be able to meet deadlines, work on several projects at once, and understand all the concepts involved in the work performed. May require some independent judgment.
Requirements
- Excellent phone etiquette.
- Knowledge of Microsoft Office suite
- Ability to handle confidential materials.
- Ability to handle multiple tasks.
- Excellent organizational skills.
- Attention to details.
- Ability to exercise independent judgment.
- Bachelor's Degree Medical or Scientific Field Required
Nice To Haves
- Bachelor's Degree Genetics or Genetic Counseling Preferred
- At least six (6) months General Healthcare or Laboratory Preferred
Responsibilities
- Assist genetic counselors with administrative tasks.
- Help to maintain databases of clinical patients or research study participants.
- Review medical records and provide patient summaries for genetic counselors.
- Assist with production of patient and clinician educational and marketing materials.
- Assist with scheduling of laboratory meetings, and update meeting minutes and agendas.
- Screening of patient charts for research project eligibility.
- Contacting patients and families to inform them of research opportunities.
- Consenting patients or families for research studies.
- Maintain call logs of calls made for each research study.
- Assist with sample tracking and work to identify workflow issues as they arise.
- Answer telephones, route and screen callers, take messages and provide routine information to caller promptly and courteously.
- Retrieve messages from voicemail and email and respond or route messages appropriately.
- Coordinate paperwork for clients, collaborators, and patients.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Number of Employees
5,001-10,000 employees
