Lab Customer Service Representative

Marshfield Clinic Health System • Marshfield, WI

9d

About The Position

Come work at a place where innovation and teamwork come together to support the most exciting missions in the world! Job Title: Lab Customer Service Representative Cost Center: 201641077 Lab-Customer Support Scheduled Weekly Hours: 40 Employee Type: Regular Work Shift: 40 Normal (United States of America) Job Description: JOB SUMMARY This position may be eligible for a sign on bonus! The Customer Service Representative-Lab responds to Lab Customer Service Call Center inquiries from patients, medical personnel, Reference Laboratories and Outreach accounts. This individual triages calls to appropriate personnel when needed. JOB QUALIFICATIONS EDUCATION For positions requiring education beyond a high school diploma or equivalent, educational qualifications must be from an institution whose accreditation is recognized by the Council for Higher Education and Accreditation. Minimum Required: None Preferred/Optional: Successful completion of a post-secondary medical terminology course. EXPERIENCE Minimum Required: Demonstrated proficiency with written and verbal communication skills. Demonstrated experience working with databases. Preferred/Optional: One year experience with Customer Service. Demonstrated experience utilizing problem solving techniques. CERTIFICATIONS/LICENSES The following licensure(s), certification(s), registration(s), etc., are required for this position. Licenses with restrictions are subject to review to determine if restrictions are substantially related to the position. Minimum Required: None Preferred/Optional: None Marshfield Clinic Health System is committed to enriching the lives of others through accessible, affordable and compassionate healthcare. Successful applicants will listen, serve and put the needs of patients and customers first. Exclusion From Federal Programs: Employee may not at any time have been or be excluded from participation in any federally funded program, including Medicare and Medicaid. This is a condition of employment. Employee must immediately notify his/her manager or the Health System’s Compliance Officer if he/she is threatened with exclusion or becomes excluded from any federally funded program. Marshfield Clinic Health System is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. Sanford Health, the largest rural health system in the U.S. and Marshfield Clinic have completed their merger, marking the beginning of a new chapter for the future of rural health care. Click here to view Sanford Health current Openings. When given the tools needed to excel, great things happen: connection with colleagues, recognition in the community, better care for our patients. All this is available with affordable living rich in leisure. Welcome to Marshfield Clinic Health System. Where career meets community. Positions listed as 30 hours per week or greater are offered the level 1 benefit package. Positions listed as 20 – 29 hours per week are offered the level 2 benefit package. Positions listed as less than 19 hours per week are non-benefited. Benefits for temporary positions vary. Details will be discussed in the interview process. We’re hiring! Use “remote” or “hybrid” as a keyword in the search to see our remote-eligible openings!

Requirements

• Demonstrated proficiency with written and verbal communication skills.
• Demonstrated experience working with databases.

Nice To Haves

• Successful completion of a post-secondary medical terminology course.
• One year experience with Customer Service.
• Demonstrated experience utilizing problem solving techniques.

Responsibilities

• responds to Lab Customer Service Call Center inquiries from patients, medical personnel, Reference Laboratories and Outreach accounts
• triages calls to appropriate personnel when needed

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees