Lab Admin Coordinator

Atlanta Autism Center INC•Loganville, GA

About The Position

AAC is seeking a detail-oriented Laboratory Administrative Coordinator to support the AAC laboratory’s non-technical operations, including prior authorizations, lab result handling, genetic counselor arrangements, and client billing administration, along with related laboratory administrative tasks.

Requirements

High school diploma or equivalent (Associate’s or Bachelor’s preferred).
2+ years experience in healthcare admin, medical office, laboratory administration including billing and prior authorizations.
Strong attention to detail, follow-through, and professional communication skills.
Experience with prior authorizations (medical necessity documentation, payer portals).
Billing/admin background (insurance verification, patient responsibility coordination).
Familiarity with lab workflows and EMR/LIS/LIMS systems.

Nice To Haves

eCW a plus!

Responsibilities

Prior Authorizations & Patient/Insurance Coordination
Collect required documentation for prior authorizations (orders, clinical notes, demographics, insurance details).
Submit prior auth requests through payer portals/fax as required; track approvals/denials and follow up for status updates.
Communicate authorization status to internal stakeholders and help prevent testing delays.
Lab Result Handling & Coordination
Receive, route, and track laboratory results according to AAC workflow and confidentiality standards.
Ensure results are delivered to the correct provider/care team; maintain logs and documentation.
Support administrative release-of-results processes (no clinical interpretation).
Reconcile regularly to ensure all orders and results have been completed.
Genetic Counselor Arrangements
Coordinate genetic counselor scheduling (patient appointments, confirmations, reminders).
Prepare/administer scheduling packets and ensure all required info is available prior to sessions.
Serve as a liaison between patients, providers, and genetic counseling resources.
Client Billing Administration
Support client billing admin activities such as portal navigation, case/status checks, required documentation uploads, billing inquiry routing, and issue tracking.
Assist with patient billing questions by gathering details and coordinating with the appropriate billing contact/team.
General Laboratory Administration
Maintain organized electronic and paper records; support document control and audit readiness.
Answer phones/messages, coordinate shipments/couriers (as applicable), and provide administrative support to lab leadership.
Protect PHI and follow HIPAA/privacy/security requirements at all times.