L2 Service Technician
About The Position
Are you ready to join an award-winning MSP recognized as one of the best places to work? Techworks Consulting is seeking a talented and driven Level 2 Service Technician to troubleshoot clients' technical issues and present solutions in an easy to follow manner. If you thrive in a dynamic, hands-on environment, this on-site role in the Bronx, NYC could be the perfect opportunity for you! We’ll Provide: Robust benefits package including health insurance, dental, 401K, PTO, and holidays Salary range of $67,000-$72,000 Opportunities for continued growth and learning Great company culture supported by strong core values
Requirements
- Ability to attend initial training in Ronkonkoma, NY for 30 days
- Strong PC troubleshooting skills including but not limited to: logon issues, email issues, printing issues, network connectivity issues, etc
- Working knowledge of Active Directory and troubleshooting common issues in a business domain environment
- Knowledge of IT Services and ability to answer technical questions from clients
- Ability to be punctual and reliable, and demonstrate professionalism at all times
- Strong customer service and communication skills
- Must be able to work well independently, with a team, and across departments
- Strong organization skills including detailed time entry and documentation
Responsibilities
- Answer service desk phone calls directly from clients
- Perform in-house technical service and preparation on new equipment deployments
- Utilize remote assist tools to take control of users' PCs to assist with issues
Benefits
- health insurance
- dental
- 401K
- PTO
- holidays
- Opportunities for continued growth and learning
- Great company culture supported by strong core values
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
