L2 Field Technician
About The Position
Our client, a North Carolina–based Managed IT Services provider, is seeking a skilled L2 Field Technician to support their client base in the Charlotte area. This role blends onsite client support with remote help desk work and is ideal for a customer-focused technician who thrives in an MSP environment. You will support client infrastructure across Microsoft 365, Active Directory, networking, and end-user systems, while exercising strong judgment around onsite vs. remote resolution. The ideal candidate is technically capable, highly organized, and confident working independently in client-facing situations. This is an exciting opportunity with a small, agile, and growing company that will invest in your success by providing the technical training necessary to become an expert in the field. Note: During the first two weeks, this role will require daily attendance to the Winston-Salem office to support onboarding and training.
Requirements
- 3+ years of IT support experience required (MSP experience strongly preferred)
- Strong working knowledge of networking fundamentals (TCP/IP, DNS, DHCP, VPNs, wireless) required
- Proficiency with Active Directory and Microsoft 365 (Exchange Online, Teams, SharePoint, OneDrive) required
- Experience installing, configuring, and supporting end-user hardware and servers required
- Excellent communication skills with a strong customer service mindset required
Responsibilities
- Provide onsite and remote technical support to external clients
- Resolve 5–10 support tickets per day
- Manage and support Microsoft 365, Active Directory, Azure, and end-user systems
- Troubleshoot desktops, servers, networking, printing, and peripheral hardware
- Perform onsite hardware installations and new client onboardings
- Configure and deploy workstations, servers, and networking equipment
- Identify when onsite visits are required and optimize travel efficiency
- Interface with vendors for hardware and warranty support
- Maintain accurate documentation, procedures, and client records
Benefits
- Medical
- Dental
- Simple IRA w/match
- Holidays
- PTO
- Travel Reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
51-100 employees
