L2 Application Support Engineer - WebSphere Commerce Suite 8.x

TATA Consulting Services•Springfield, MO

49d•$90,000 - $125,000

About The Position

We are seeking an experienced L2 Application Support Engineer to provide operational support for our mission-critical WebSphere Commerce Suite (WCS) 8.x e-commerce platform. This role requires strong troubleshooting skills, proactive monitoring and incident response capabilities to ensure optimal performance and availability of our online commerce systems.

Requirements

3-5 years of experience in application support or technical support roles
2+ years hands-on experience with WebSphere Commerce Suite (WCS) 8.x or similar e-commerce platforms
Experience with database technologies (DB2, Oracle, SQL Server) and basic SQL skills
Basic knowledge of Linux/Unix systems and command line operations
Knowledge of web technologies (HTTP/HTTPS, load balancers, web servers)
Experience with monitoring tools such as AppDynamics, Dynatrace or similar APM solutions
Proven experience troubleshooting e-commerce application issues including but not limited to: Order processing and payment gateway failures Shopping cart and session management problems Product catalog and inventory synchronization issues Cache invalidation and performance optimization
Experience with scheduled job monitoring and batch process management
Knowledge of feed file processing and data integration workflows
Understanding of multi-tier application architectures and component interactions
Experience with incident response and issue resolution
Knowledge of ITIL processes including incident, problem, and change management
Ability to work in 24x7 shift-based support environment
Experience with escalation procedures and vendor support coordination