Kynect Community Partner Outreach Specialist/211 Navigator (Remote)

United Way of the Bluegrass Inc•Lexington, KY

29d•$20 - $25•Remote

About The Position

United Way of the Bluegrass (UWBG) works to create the opportunity for all members of our community to have a better life. We focus on the building blocks of a good life — a quality education, financial stability for individuals and families, and good health. The work of UWBG focuses on strategic initiatives, public education, advocacy, outcomes and evaluation, development and strengthening of partnerships/collaborations, convening, resource mobilization and investment, as well as backbone and engagement strategies and activities. We bring together the voices, expertise, and resources to define, articulate, and implement a common agenda for change across our region. That is what it means to "Live United" in Central Kentucky. POSITION The Kynect Community Partner Outreach Specialist will increase the 211 Contact Center and network capacity to provide telephonic support to all residents in the United Way of the Bluegrass 211 coverage area who access Kynect Resources, in coordination with the Cabinet for Health & Family Services and all organizations onboarding to support those residents. This position requires regular travel throughout the region as the Kynect Community Partner Outreach Specialist seeks to establish business relationships by networking with community providers and building a referral network in which UWBG 211 navigators refer clients to community partners in their area. The Kynect Community Partner Outreach Specialist will also spend time making outbound calls to gather resource information, establish community relationships, and follow up with clients seeking resource services in their area. This is a remote position.

Requirements

Bachelor’s degree in a related field or equivalent combination of education and experience, with 1–3 years of experience in human services, nonprofit, or a related setting preferred.
Strong strategic thinking and problem-solving skills, with close attention to detail, follow-through, and the ability to manage multiple priorities under pressure.
Demonstrated responsibility and integrity, showing initiative, accountability, and reliability in meeting goals and commitments.
Collaborative team member with excellent interpersonal, customer service, and communication skills; able to work respectfully with diverse individuals and cross-functional teams.
Highly adaptable with the ability to work independently, navigate changing priorities, and proactively identify solutions.
Proficient in Google Workspace and Microsoft Office, with strong organizational and time-management skills.
High energy, motivation, and professional alignment with UWBG’s mission; nonprofit experience preferred.
Valid Kentucky Driver’s license required
Proof of state minimum auto insurance required

Nice To Haves

nonprofit experience preferred.

Responsibilities

Maintain up-to-date knowledge of community resources, the Kynect platform, and 211 database/taxonomy standards.
Research, verify, and update community resource information using online tools, direct agency communication, and standard data collection methods.
Review, approve, and manage community partner access requests in Kynect; provide onboarding support, training, and troubleshooting for partners managing referrals.
Conduct follow-up calls on open referrals, ensure residents are connected to appropriate agencies, and close referrals in Kynect as needed.
Share information about Kynect Resources with residents and community partners.
Develop and maintain proficiency with 211 database systems, reporting functions, contact center software, and telephone platforms.
Build and sustain collaborative relationships with community service providers and state organizations.
Support the 211 Call Center as a Community Resource Specialist as needed by answering calls and providing accurate information and referrals.
Participate in staff meetings, resource development activities, and other assigned projects that support 211’s mission and operations.