KYC Senior Analyst

NeoPollard Interactive

2d

About The Position

We are seeking a highly organized and quality-driven KYC Senior Analyst to manage the KYC function across our regulated iGaming operations in the U.S. and Canada. You’ll lead a team of analysts responsible for identity verification, EDD, and PEP/sanctions screening, ensuring compliance with regulatory requirements and internal risk policies.

Requirements

• 3+ years of experience in KYC, onboarding, or customer due diligence within iGaming, fintech, or financial services.
• 1+ years in a team leader or supervisory capacity.
• Strong understanding of identity verification tools and regional documentation requirements.
• Familiarity with AML/KYC regulations across North America.
• Excellent attention to detail, problem-solving skills, and a quality-first mindset.
• Excellent organizational, communication, and leadership skills.
• The ability to escalate as necessary for confirmation of solutions or other options as needed.
• Consistently practice strong organizational, communication, project management, negotiation, and problem-solving skills.
• The ability to stay calm during times of crisis.
• Reliably delivers high quality work with strong attention to accuracy and detail
• Consistent and impeccable reliability due to high priority tasks to be completed within scheduled deadlines

Nice To Haves

• CAMS or similar AML certification is plus but not mandatory.

Responsibilities

• Lead and mentor a team of KYC Analysts, ensuring timely and accurate completion of onboarding and verification tasks.
• Oversee operational KYC workflows, queues, and backlogs while maintaining SLA adherence and data quality.
• Act as a subject matter expert on KYC/EDD regulatory requirements in the U.S. and Canada (e.g., FINTRAC, BSA, FINCEN).
• Handle escalated reviews and provide guidance on complex verification or risk classification cases.
• Monitor PEP and sanctions screening results and ensure proper documentation and resolution.
• Collaborate with AML, Fraud, and Product teams to ensure a seamless customer journey and risk-aligned identity framework.
• Support regulatory audits and contribute to KYC policy documentation and updates.
• Other duties as assigned.

Benefits

• Comprehensive Health, Vision, and Dental Insurance
• Life Insurance & AD&D Insurance
• 401K Savings & RRSP Program
• Paid Vacation and Personal Time
• Wellness and Employee Assistance Program (EAP) from Ulliance Life
• Company-Provided Laptop and Cellphone
• Career Development Opportunities, including Ongoing Training and Professional Development Courses (Including the NPi Leadership Academy for Emerging Leaders)
• Quarterly Performance-Sharing Program for All Employees Who Have Completed Six Months of Continuous Service
• Paid Parental Leave Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees