KYC Modernization Product Management Senior Lead

Citi•Tampa, FL

10d

About The Position

Developed communication and diplomacy skills are required to guide, influence, and convince others, in particular, colleagues in other areas and occasional external customers. Responsible for resource management and allocation of work within the team/project. Ensures program plans meet business needs as described in the program initiation documents. Identifies stakeholders and key organizations and builds and manages relationships, including those with Fenergo and its integration partners. Supports planning, directing, and coordination of day-to-day activities of running a program or portfolio of programs, with a significant emphasis on Fenergo-related initiatives. Directs the creation of multiple programs of work and manages their alignment to business goals, specifically ensuring effective utilization of the Fenergo CLM platform. Leads the identification and drives resolution of issues, including those outside established programs of work, ensuring Fenergo's capabilities are optimally deployed. Drives adherence to program processes, procedures, methods, and standards for program delivery and leverage across the program, specifically incorporating Fenergo best practices for CLM. Directs the communication of status, issue, and risk disposition to all stakeholders, including senior management, on a timely basis, with clear articulation of Fenergo-related progress and challenges. Directs the identification of risks which impact program delivery and ensures mitigation strategies are developed and executed when necessary, especially those related to financial crime exposure and regulatory non-compliance addressed by Fenergo's solutions. Escalates program risks to the Program Director, or Program Sponsor, when appropriate. 10+ years of experience in product or project management within financial services, with significant experience (5+ years) directly focused on financial crimes (AML, KYC, Sanctions) and regulatory compliance. Proven expertise in the implementation, customization, or management of the Fenergo Client Lifecycle Management (CLM) platform is highly desirable. Deep understanding of Fenergo's solution suite, including its modules for KYC, AML, transaction monitoring, and regulatory compliance. Demonstrated ability to manage complex, large-scale technology implementation projects, specifically involving RegTech solutions like Fenergo. Excellent interpersonal relationships with ability to influence and negotiate with stakeholders, including internal business units. Critical thinking and problem-solving skills, especially in optimizing Fenergo workflows and addressing compliance challenges. Project Management Professional (PMP) or equivalent certification a plus. Fenergo certification or specialized training is a significant advantage. Bachelor's/University degree or equivalent experience, potentially Master's degree in Business Administration, Finance, Criminal Justice, Information Technology, or a related field.

Requirements

10+ years of experience in product or project management within financial services, with significant experience (5+ years) directly focused on financial crimes (AML, KYC, Sanctions) and regulatory compliance
Deep understanding of Fenergo's solution suite, including its modules for KYC, AML, transaction monitoring, and regulatory compliance
Demonstrated ability to manage complex, large-scale technology implementation projects, specifically involving RegTech solutions like Fenergo
Excellent interpersonal relationships with ability to influence and negotiate with stakeholders, including internal business units
Critical thinking and problem-solving skills, especially in optimizing Fenergo workflows and addressing compliance challenges
Bachelor's/University degree or equivalent experience, potentially Master's degree in Business Administration, Finance, Criminal Justice, Information Technology, or a related field

Nice To Haves

Proven expertise in the implementation, customization, or management of the Fenergo Client Lifecycle Management (CLM) platform is highly desirable
Project Management Professional (PMP) or equivalent certification a plus
Fenergo certification or specialized training is a significant advantage

Responsibilities

Resource management and allocation of work within the team/project
Ensuring program plans meet business needs
Identifying stakeholders and key organizations and building and managing relationships, including those with Fenergo and its integration partners
Supporting planning, directing, and coordination of day-to-day activities of running a program or portfolio of programs, with a significant emphasis on Fenergo-related initiatives
Directing the creation of multiple programs of work and manages their alignment to business goals, specifically ensuring effective utilization of the Fenergo CLM platform
Leading the identification and drives resolution of issues, including those outside established programs of work, ensuring Fenergo's capabilities are optimally deployed
Driving adherence to program processes, procedures, methods, and standards for program delivery and leverage across the program, specifically incorporating Fenergo best practices for CLM
Directing the communication of status, issue, and risk disposition to all stakeholders, including senior management, on a timely basis, with clear articulation of Fenergo-related progress and challenges
Directing the identification of risks which impact program delivery and ensures mitigation strategies are developed and executed when necessary, especially those related to financial crime exposure and regulatory non-compliance addressed by Fenergo's solutions
Escalating program risks to the Program Director, or Program Sponsor, when appropriate