Kripalu Shop Lead
About The Position
The Kripalu Shop Lead supports the daily operations of the Kripalu Shop and Café, working closely with the Shop Manager to ensure a seamless, high- quality guest experience. This role provides leadership and guidance to the sales team, helping to create an engaged, knowledgeable, and service- oriented environment. Responsibilities include team training, operational support, and maintaining visual and service standards across both the Shop and Café. The Shop Lead plays a key role in upholding Kripalu's mission through exceptional customer care and operational excellence. Experience is preferred but not required.
Requirements
- Associates Degree or equivalent.
- 1 to 3 years supervisory experience.
- 1 to 3 years experience in a customer facing role preferred
- Strong customer service and communication skills.
- Proven time management and multitasking abilities.
- Comfortable using Microsoft Outlook, Word, and Excel
- Ability to stand and walk for extended periods of time, up to 6 hours.
- Ability to lift up to 25 lbs. on a frequent basis.
- Ability to bend, stoop, reach, crouch, kneel, push, pull and twist repeatedly.
- Proficient use of fine motor skills for handling merchandise and equipment.
- Strong spatial memory to recall product placement and backstock locations.
- Demonstrates a strong commitment to equity, diversity and inclusion, actively contributing to a welcoming and respectful environment for all.
- Collaborates effectively and fosters positive relationships across teams.
- Understands and anticipates guest and team needs; offers practical, service-minded solutions.
- Adapts with ease to shifting priorities and supports the broader organization when needed.
- Brings a spirit of joy, warmth, and optimism to team interactions.
- Continuously develops job-related knowledge and skills; stays informed of relevant trends and best practices.
- Embodies Kripalu's core values of love, wholeness, unity, service, and evolution in all aspects of work and interaction.
Nice To Haves
- Familiarity with Kripalu programs and offerings is a plus
Responsibilities
- Lead and support the sales team in delivering proactive, guest- centered service.
- Train, mentor, and supervise team members in customer service, POS systems, shop procedures, and product knowledge.Ensure effective floor coverage that aligns with business needs and budget parameters; step in to cover shifts as needed.
- Execute merchandising plans and coordinate with stockroom staff to maintain well-stocked, visually appealing displays.
- Oversee sales transactions, ensuring accuracy and compliance with cash handling protocols.
- Promote safety and loss prevention practices in alignment with organizational standards.
- Support recruitment, onboarding, and integration of new team members.
- Partner with the Shop Manager to provide feedback, coaching, and performance input for the sales team.
- Maintain high standards of cleanliness and presentation throughout the Shop and Café.
- Perform additional duties as assigned by management.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Educational Services
Education Level
Associate degree
Number of Employees
101-250 employees
