Korean Bilingual Service Planning and Admin Support Specialist (16703-1)
About The Position
Job Title: Korean Bilingual Service Planning and Admin Support Specialist Job Type: Regular Fulltime, Hourly Korean Bilingual Bachelor’s degree in a relevant field (Business, Operations, Engineering, or similar) with Minimum 5+ years of relevant work experience , ideally in business analysis, operations, or field service support Location 700 Sylvan Ave, Englewood Cliffs, NJ Benefits Medical Insurance (Health, Dental & Vision) Paid Time Off 401K H1B/Green Card Sponsorship for qualified employee Hands-on experience at global industry leader Samsung Opportunities for career advancement Compensation $37-41/hr Top Skills Advanced Excel–based data analysis and reporting (multi-source data, trend analysis, insights) Executive-level PowerPoint presentation development Bilingual stakeholder communication and project coordination (English/Korean)
Requirements
- Minimum 5+ years of relevant work experience, ideally in business analysis, operations, or field service support
- Bachelor’s degree in a relevant field (Business, Operations, Engineering, or similar)
- Bilingual proficiency in English and Korean (professional reading and writing required; Korean proficiency assessed)
- Advanced to expert-level Excel skills, including data manipulation, reporting, and analysis
- Advanced PowerPoint proficiency, capable of creating executive-level presentations (samples preferred)
- Strong analytical skills with the ability to translate data into insights and recommendations
- Proven project management experience, including planning, execution, stakeholder coordination, and delivery
- Strong relationship-building and networking skills across all organizational levels
Nice To Haves
- Preferred background in operations, field service operations, or B2B customer service
- Experience with warranty or after-sales service operations is a plus
- Ability to thrive in a fast-paced environment while managing multiple priorities
Responsibilities
- Assist the Director of Field Service Operations with administrative, analytical, and strategic support
- Create executive-level reports and formal presentations for senior leadership and Global HQ in Korea
- Perform advanced data analysis to identify trends, opportunities, risks, and operational pain points
- Generate, combine, clean, and analyze data from multiple internal and external sources using advanced Excel
- Prepare and deliver high-quality PowerPoint presentations for internal, customer-facing, and leadership meetings
- Lead or support ad hoc and planned projects involving internal teams, customers, or vendors
- Support B2B post-sales field operations, including warranty and after-sales service analysis for visual display products
- Collaborate cross-functionally with sales, operations, vendors, and partner organizations
- Build and maintain strong working relationships with internal stakeholders, vendors, and B2B partners
- Support service planning initiatives and contribute to process improvement and operational efficiency
Benefits
- Medical Insurance (Health, Dental & Vision)
- Paid Time Off
- 401K
- H1B/Green Card Sponsorship for qualified employee
- Hands-on experience at global industry leader Samsung
- Opportunities for career advancement
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
