Korean Bilingual Service Planning and Admin Support Specialist (16703-1)
About The Position
Assist the Director of Field Service Operations with administrative, analytical, and strategic support Create executive-level reports and formal presentations for senior leadership and Global HQ in Korea Perform advanced data analysis to identify trends, opportunities, risks, and operational pain points Generate, combine, clean, and analyze data from multiple internal and external sources using advanced Excel Prepare and deliver high-quality PowerPoint presentations for internal, customer-facing, and leadership meetings Lead or support ad hoc and planned projects involving internal teams, customers, or vendors Support B2B post-sales field operations, including warranty and after-sales service analysis for visual display products Collaborate cross-functionally with sales, operations, vendors, and partner organizations Build and maintain strong working relationships with internal stakeholders, vendors, and B2B partners Support service planning initiatives and contribute to process improvement and operational efficiency
Requirements
- Minimum 5+ years of relevant work experience, ideally in business analysis, operations, or field service support
- Bachelor’s degree in a relevant field (Business, Operations, Engineering, or similar)
- Bilingual proficiency in English and Korean (professional reading and writing required; Korean proficiency assessed)
- Advanced to expert-level Excel skills, including data manipulation, reporting, and analysis
- Advanced PowerPoint proficiency, capable of creating executive-level presentations (samples preferred)
- Strong analytical skills with the ability to translate data into insights and recommendations
- Proven project management experience, including planning, execution, stakeholder coordination, and delivery
- Strong relationship-building and networking skills across all organizational levels
Nice To Haves
- Preferred background in operations, field service operations, or B2B customer service
- Experience with warranty or after-sales service operations is a plus
- Ability to thrive in a fast-paced environment while managing multiple priorities
Responsibilities
- Assist the Director of Field Service Operations with administrative, analytical, and strategic support
- Create executive-level reports and formal presentations for senior leadership and Global HQ in Korea
- Perform advanced data analysis to identify trends, opportunities, risks, and operational pain points
- Generate, combine, clean, and analyze data from multiple internal and external sources using advanced Excel
- Prepare and deliver high-quality PowerPoint presentations for internal, customer-facing, and leadership meetings
- Lead or support ad hoc and planned projects involving internal teams, customers, or vendors
- Support B2B post-sales field operations, including warranty and after-sales service analysis for visual display products
- Collaborate cross-functionally with sales, operations, vendors, and partner organizations
- Build and maintain strong working relationships with internal stakeholders, vendors, and B2B partners
- Support service planning initiatives and contribute to process improvement and operational efficiency
Benefits
- Medical Insurance (Health, Dental & Vision)
- Paid Time Off
- 401K
- H1B/Green Card Sponsorship for qualified employee
- Hands-on experience at global industry leader Samsung
- Opportunities for career advancement
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
1-10 employees
