Knowledge Solutions Engineer

Samsung • Taylor, TX

59d • $70,480 - $179,090 • Onsite

About The Position

About Samsung Austin Semiconductor Samsung is a world leader in advanced semiconductor technology, founded on the belief that the pursuit of excellence creates a better world. At SAS, we are Innovating Today to Power the Devices of Tomorrow. Come innovate with us! Position Summary as a Knowledge Solutions Engineer you'll work to blend administrative, technical, and collaborative responsibilities to keep our Atlassian ecosystem, Spotfire dashboards, and underlying infrastructure running smoothly while continually driving innovation.

Requirements

• Bachelor Degree in Computer Science, Information Systems, Engineering, or related field
• 3+ years experience in dev ops
• 2+ years experience server management
• DevOps (Git, CI/CD); Observability (Grafana, Loki).
• Strong troubleshooting skills and the ability to communicate effectively with users.

Responsibilities

• Application Support: Provide technical support, upgrades, patches, and troubleshooting for the Atlassian suite and Spotfire.
• System Management: Manage, configure, and customize Atlassian tools to ensure optimal performance and reliability. This includes customizing workflows, fields, screens, and dashboards to meet the specific needs of various teams.
• Infrastructure Management: Manage and maintain physical and virtual servers, ensuring optimal performance, security, and availability.
• Open Source Technology & Innovation: Evaluate, test, and implement open-source tools and frameworks that complement analytics, dashboards, and data-driven solutions. Identify opportunities to replace commercial tools with open alternatives where appropriate.
• User Enablement & Collaboration: Partner with engineering, analytics, and business teams to understand needs and translate them into technical solutions that improve productivity and collaboration
• Learning and Development: Stay updated with the latest industry trends and technologies to continuously improve systems and processes.

Benefits

• Medical, dental, and vision insurance
• Life insurance and 401(k) matching with immediate vesting
• Onsite café(s) and workout facilities
• Paid maternity and paternity leave
• Paid time off (PTO) + 2 personal holidays and 10 regular holidays
• Wellness incentives and MORE
• Eligible full-time employees (salaried or hourly) may also receive MBO bonuses based on company, division, and individual performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees