Knowledge Manager

DMI • McLean, VA

4d

About The Position

DMI, LLC is seeking a Knowledge Manager to join us. The Knowledge Manager l eads other subject matter experts of the IT team for specific customers, evaluates design and architecture issues, as well as increases integration of services delivered, and researches current market technologies to design cost-effective solutions that meet current and foreseeable customer requirements

Requirements

• The Knowledge Manager provides leadership to IT subject matter experts supporting specific customers, evaluating design and architecture challenges, improving service integration, and researching emerging technologies to develop cost-effective solutions that address both current and anticipated customer needs
• Education: A Bachelor’s Degree in a relevant field (such as computer science, information technology, or business administration) is often required.
• Certification: ITIL Security+ or equivalent is required
• Experience: 8+ years
• Min Citizenship Status Required: Must be a U.S. Citizen

Responsibilities

• Implements policies and procedures regarding how problems are identified, received, documented, distributed, and correcte
• Ensures maximum issue resolution in minimum time to meet Service Level Agreements
• Establishes objectives and directs staff activities to improve technical support practices in the areas of quality, knowledge centered support, and resolution timeframes
• Drives product supportability
• Coordinates customer service activities with other internal functions
• Maintains customer databases

Benefits

• Convenience/Concierge - Virtual visits through health insurance, pet insurance, commuter benefits, discount tickets for movies, travel, and many other items to provide convenience.
• Development – Annual performance management, continuing education, tuition assistance, internal job opportunities along with career enrichment and advancement to help each employee with their professional and personal development.
• Financial – Generous 401k matches both pre-tax and post-tax (ROTH) contributions along with financial wellness education, EAP, Life Insurance, and Disability to help provide financial stability for each DMI employee.
• Recognition – Great achievements do not go unnoticed by DMI through the Annual Awards ceremony, service anniversaries, peer-to-peer acknowledgment, and employee referral bonuses.
• Wellness – Healthcare benefits, Wellness programs, Flu Shots, Biometric screenings, and several other wellness options.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1,001-5,000 employees