Knowledge Manager

Thomson Reuters • Frisco, TX

1d • Hybrid

About The Position

Knowledge Manager Thomson Reuters provides intelligent information and solutions for law firms of all sizes, corporations, government agencies, tax and accounting firms, and academic institutions. The Procurement and Proposal Management (PPM) team is an integrated shared service organization dedicated to coordinating proposal responses to formal government, corporate, and law firm solicitations (e.g., RFPs, RFIs) for the U.S. and U.K. markets, as well as to responding to customer inquiries such as forms, certifications, and disclosures. Our work environment is collaborative, flexible, fast-paced, and deadline driven. We are currently seeking a Knowledge Manager to join our team. POSITION DESCRIPTION The Knowledge Manager will play a critical role in ensuring we have a comprehensive and accurate knowledge base that serves the needs of our growing organization and centralized RFX processes. This position is essential to maintaining proposal excellence, compliance standards, and sustainable team capacity as we expand our product portfolio to include additional Corporate product lines. Create and maintain ongoing, reusable knowledge databases for multiple Corporate product lines and support the work of Knowledge Management across the entire repository. Leverage AI tools to review, revise, create, and optimize repository content while providing expert editorial oversight to ensure contextual appropriateness, brand consistency, and regulatory compliance. Create and maintain Word style templates, proposal templates, and self-help tools, with responsibility for the content repository as well as the delivery methods of that content. Create and manage proposal‐related materials and other tools and resources used in response to both formal and informal customer proposal requests from government, law firms, and corporate customers. Administer the Qvidian proposal automation solution and content repository used by the team to respond to RFXs, forms, and other customer inquiries. Assist with miscellaneous procurement‐related special projects and assignments. About the Role In this opportunity as a Knowledge Manager, your primary responsibilities will be: REPOSITORY MANAGEMENT Administer the Qvidian proposal automation system, including optimizing the database structure, and assigning licenses and access categories. Develop intuitive structure for organizing and searching database content (e.g., libraries, hierarchy, categorization, tags, etc.) to ensure ease of access and data integrity. Maintain, populate, enhance, and expand an electronic content repository (e.g., product descriptions, Q&A pairs) used for RFXs, forms, and other customer inquiries with the goal to improve proposal quality and proposal team efficiency and productivity. Collaborate with team members, product experts, subject matter experts (SMEs), and other business partners to regularly review and update the electronic repository according to an established refresh schedule to ensure all content reflects the most accurate and current information. Create language for the repository for new products. Respond to content and feedback submissions from proposal team members to update and enhance existing content. Edit submissions and tag and index with related and/or new terms to improve and expand the comprehensiveness and effectiveness of the repository. Use generative AI tools to assist with content creation, editing, and optimization while applying expert judgment to ensure outputs meet brand standards, regulatory requirements, and contextual needs. Provide editorial oversight and quality assurance for AI-assisted content, ensuring consistency in tone, voice, and messaging across all proposal materials. Effectively organize and index the repository to ensure the content can be used efficiently by proposal team members. Evaluate content regularly for optimization, including removal of duplicate content, wordsmithing for clearer, more effective messaging, and formatting enhancements. Write, format, and proof content to ensure it adheres to approved branding and style guidelines and integrates easily into proposal templates. Monitor and report to Manager, Knowledge Resources on monthly and quarterly metrics regarding content and feedback submissions and Library content tracking. Respond to inquiries from customers and internal business partners, using the repository to provide consistent and accurate responses. Customize existing repository text for proposal responses as appropriate. Monitor product development roadmaps and enhancement announcements to identify new content to be added to proposal repository. INTEGRATE NEW PRODUCTS INTO CENTRALIZED RFX PROCESSES Serve as project lead for integrating new Corporate product lines into the centralized RFX processes, collaborating with cross-functional teams to build comprehensive content repositories for these product lines. Work with assigned proposal team members and SMEs to expand RFX content repository to include new proposal and forms information. Develop sole source letters, capabilities statements, RFX templates, and other materials developed with RFX repository content. Where applicable, assist with evaluating existing RFX repositories/libraries to identify any existing work product that can be leveraged during the integration (e.g., proposal templates, completed RFX responses, informal proposals, forms/certifications, and vendor registration data). CREATE PROPOSAL‐RELATED MATERIALS AND OTHER TOOLS & RESOURCES Build, load, and manage formal proposal templates within Qvidian to further streamline the process of responding to formal RFX opportunities. Research, create, and manage proposal‐related materials used in response to both formal and informal customer proposal requests from government, law firms, and corporate customers. Create and manage additional tools and resources for use by the sales team and other internal staff for new sales and renewals, including editable proposal templates, capabilities statements, sole source letters, and price page templates. Maintain the Proposal Resource Center (PRC) tools and resources on a regular update schedule and expand the PRC to include additional tools and resources, as necessary. Maintain and update the subject matter expert (SME) list to ensure the list is current, accurate, and complete. Update related Contact Information in the content repository. Maintain and update Knowledge Manager Guidebook. Promote efficiency, consistency, and professionalism in all proposal content. MISCELLANEOUS PROCUREMENT‐RELATED RESPONSIBILITIES Serve as back up contact with Upland Client Success Manager for Qvidian software. Produce and deliver appropriate, ongoing training on the Qvidian proposal automation system and RFX content repository for proposal team members as well as for stakeholders, as needed. Assist with responding to basic formal and informal corporate, government, and law firm solicitations, as needed. Contribute to the ongoing development of best practices and streamlining of processes and tools to effectively manage the ever‐increasing volume of workflow. Stay abreast of Qvidian enhancements, as well as Thomson Reuters new product development and acquisitions. Stay current on proposal best practices and market trends. Participate regularly in training courses provided by Upland for Qvidian and by the Association of Proposal Management Professionals (APMP). Assist with miscellaneous special projects related to procurement activities as needed.

Requirements

• Bachelor’s degree required, preferably with emphasis on writing and in the fields of journalism, corporate communications, marketing communications, or library science.
• Minimum of four years of professional content management experience, preferably in development of content for proposals, marketing, or sales use.
• Minimum three years of previous experience with Qvidian or similar proposal management automation solution and/or database repository.
• Native English language proficiency with mastery of writing, editing, and proofreading, as well as advanced formatting.
• Expert ability to maintain brand voice and tone consistently across all content.
• Demonstrated experience using AI tools (ChatGPT, Copilot, or similar platforms) to create and optimize content, with proven ability to balance AI assistance with human editorial judgment to maintain brand integrity, regulatory compliance, and professional standards for high-value proposals.
• Excellent organizational, interpersonal, and verbal communication skills with demonstrated ability to build rapport and trust with internal partners at all levels, including stakeholders, SMEs, and department team members.
• Experience with following company style guidelines.
• Understanding of the principles of, and best practices in, content/database management with an understanding of how to create content that articulates product value.
• Strong project management skills with the ability to lead cross-functional initiatives; self-motivated and self-managed; ability to manage multiple priorities simultaneously in a deadline-driven environment.
• Strong analytical skills and technical aptitude, including exceptional Microsoft Office skills (Word, Excel, Outlook, Teams, SharePoint, PowerPoint).
• Demonstrated drive, initiative, and ability to work independently in a fast‐paced, changing environment and to adapt creatively and successfully to change.
• Investigative and problem‐solving skills and the ability to identify workflow process improvements and efficiencies.
• Strong team player with ability to work both collaboratively and independently.
• High level of integrity and professionalism.
• Willing to devote additional work hours as required by the business.

Nice To Haves

• Experience in proposal writing for corporate and government customers.
• Prior experience in information technology/software and/or the legal publishing industry.
• Experience in the Thomson Reuters organization, with knowledge of Thomson Reuters products, technology, services, and internal business processes.
• Experience working in high-volume, deadline-driven proposal environments supporting both government and corporate customers.
• Experience managing content repositories for tax, compliance, or global trade software solutions.
• Membership in a professional organization such as Association of Proposal Management Professionals (APMP).

Responsibilities

• Administer the Qvidian proposal automation system, including optimizing the database structure, and assigning licenses and access categories.
• Develop intuitive structure for organizing and searching database content (e.g., libraries, hierarchy, categorization, tags, etc.) to ensure ease of access and data integrity.
• Maintain, populate, enhance, and expand an electronic content repository (e.g., product descriptions, Q&A pairs) used for RFXs, forms, and other customer inquiries with the goal to improve proposal quality and proposal team efficiency and productivity.
• Collaborate with team members, product experts, subject matter experts (SMEs), and other business partners to regularly review and update the electronic repository according to an established refresh schedule to ensure all content reflects the most accurate and current information.
• Create language for the repository for new products.
• Respond to content and feedback submissions from proposal team members to update and enhance existing content.
• Edit submissions and tag and index with related and/or new terms to improve and expand the comprehensiveness and effectiveness of the repository.
• Use generative AI tools to assist with content creation, editing, and optimization while applying expert judgment to ensure outputs meet brand standards, regulatory requirements, and contextual needs.
• Provide editorial oversight and quality assurance for AI-assisted content, ensuring consistency in tone, voice, and messaging across all proposal materials.
• Effectively organize and index the repository to ensure the content can be used efficiently by proposal team members.
• Evaluate content regularly for optimization, including removal of duplicate content, wordsmithing for clearer, more effective messaging, and formatting enhancements.
• Write, format, and proof content to ensure it adheres to approved branding and style guidelines and integrates easily into proposal templates.
• Monitor and report to Manager, Knowledge Resources on monthly and quarterly metrics regarding content and feedback submissions and Library content tracking.
• Respond to inquiries from customers and internal business partners, using the repository to provide consistent and accurate responses.
• Customize existing repository text for proposal responses as appropriate.
• Monitor product development roadmaps and enhancement announcements to identify new content to be added to proposal repository.
• Serve as project lead for integrating new Corporate product lines into the centralized RFX processes, collaborating with cross-functional teams to build comprehensive content repositories for these product lines.
• Work with assigned proposal team members and SMEs to expand RFX content repository to include new proposal and forms information.
• Develop sole source letters, capabilities statements, RFX templates, and other materials developed with RFX repository content.
• Where applicable, assist with evaluating existing RFX repositories/libraries to identify any existing work product that can be leveraged during the integration (e.g., proposal templates, completed RFX responses, informal proposals, forms/certifications, and vendor registration data).
• Build, load, and manage formal proposal templates within Qvidian to further streamline the process of responding to formal RFX opportunities.
• Research, create, and manage proposal‐related materials used in response to both formal and informal customer proposal requests from government, law firms, and corporate customers.
• Create and manage additional tools and resources for use by the sales team and other internal staff for new sales and renewals, including editable proposal templates, capabilities statements, sole source letters, and price page templates.
• Maintain the Proposal Resource Center (PRC) tools and resources on a regular update schedule and expand the PRC to include additional tools and resources, as necessary.
• Maintain and update the subject matter expert (SME) list to ensure the list is current, accurate, and complete.
• Update related Contact Information in the content repository.
• Maintain and update Knowledge Manager Guidebook.
• Promote efficiency, consistency, and professionalism in all proposal content.
• Serve as back up contact with Upland Client Success Manager for Qvidian software.
• Produce and deliver appropriate, ongoing training on the Qvidian proposal automation system and RFX content repository for proposal team members as well as for stakeholders, as needed.
• Assist with responding to basic formal and informal corporate, government, and law firm solicitations, as needed.
• Contribute to the ongoing development of best practices and streamlining of processes and tools to effectively manage the ever‐increasing volume of workflow.
• Stay abreast of Qvidian enhancements, as well as Thomson Reuters new product development and acquisitions.
• Stay current on proposal best practices and market trends.
• Participate regularly in training courses provided by Upland for Qvidian and by the Association of Proposal Management Professionals (APMP).
• Assist with miscellaneous special projects related to procurement activities as needed.

Benefits

• Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.
• Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.
• Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.
• Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
• Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.
• Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
• Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.
• In the United States, Thomson Reuters offers a comprehensive benefits package to our employees. Our benefit package includes market competitive health, dental, vision, disability, and life insurance programs, as well as a competitive 401k plan with company match. In addition, Thomson Reuters offers market leading work life benefits with competitive vacation, sick and safe paid time off, paid holidays (including two company mental health days off), parental leave, sabbatical leave. These benefits meet or exceeds the requirements of paid time off in accordance with any applicable state or municipal laws. Finally, Thomson Reuters offers the following additional benefits: optional hospital, accident and sickness insurance paid 100% by the employee; optional life and AD&D insurance paid 100% by the employee; Flexible Spending and Health Savings Accounts; fitness reimbursement; access to Employee Assistance Program; Group Legal Identity Theft Protection benefit paid 100% by employee; access to 529 Plan; commuter benefits; Adoption & Surrogacy Assistance; Tuition Reimbursement; and access to Employee Stock Purchase Plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level