Knowledge Manager

3 Reasons Consulting•Charleston, SC

About The Position

The Knowledge Manager is responsible for developing, maintaining, and improving the knowledge management (KM) framework to ensure critical information is accessible, findable, and relevant for all teams. This role standardizes terms, definitions, and processes to enhance operational efficiency and supports leadership by providing actionable feedback and implementing controlled changes to KM practices.

Requirements

Experience in knowledge management practices and frameworks
Experience with information systems and documentation tools
Proficiency with Atlassian products (Confluence, Jira, etc.)
Ability to work collaboratively across multiple teams with varied skillsets
Ability to adapt to changing priorities and re-prioritize as needed
Strong verbal and written communication skills

Nice To Haves

Experience with documentation review, development, and quality control
Atlassian administration experience
Knowledge of taxonomy design and implementation
Familiarity with search term optimization and knowledge discovery
Experience with Scaled Agile Framework (SAFe) methodology

Responsibilities

Collaborate with all teams to identify knowledge management requirements and gaps
Develop, maintain, and enhance the KM framework, processes, and documentation standards
Conduct training sessions on KM concepts, tools, and processes
Ensure KM technology and process requirements are fulfilled and promote continuous improvement
Standardize terms, definitions, and workflows across teams to support operational efficiency
Work closely with technical teams to support tools and platforms used for KM
Monitor and evaluate KM effectiveness and propose enhancements as needed
Maintain documentation and knowledge repositories for ease of access and usability
Support leadership with insights on KM status and actionable improvements