Knowledge Manager - Technical Writer

Schneider Electric • Boston, MA

75d

About The Position

Schneider Electric is seeking a dynamic and experienced Knowledge Manager (France, UK, US). We are a purpose-driven company helping organizations accelerate their sustainability transformation. Our software empowers businesses to measure, manage, and improve their environmental and social impact. As we grow, we're looking for a passionate Knowledge Manager / Technical Writer to help us scale our knowledge ecosystem and ensure our teams and customers have access to clear, actionable, and up-to-date information.

Requirements

• 10+ years of experience in technical writing, knowledge management, or content strategy in a SaaS or tech environment.
• Strong writing and editing skills, with a knack for simplifying complex topics.
• Familiarity with sustainability topics (e.g., ESG, carbon accounting) is a strong plus.
• Experience with documentation tools and knowledge base platforms.
• Ability to work cross-functionally and manage multiple stakeholders.

Nice To Haves

• Experience with structured content (e.g., DITA), localization, or training content.

Responsibilities

• Design and implement a scalable knowledge management strategy tailored to a sustainability-focused SaaS environment.
• Define documentation standards, taxonomy, and governance processes.
• Promote knowledge sharing across Product, Engineering, Customer Success, and Sustainability Experts.
• Write, edit, maintain FAQs, and help guides.
• Collaborate with product managers to capture tacit knowledge and translate it into structured content.
• Ensure documentation is accurate, up-to-date, and aligned with product releases.
• Select and manage knowledge base platforms (e.g., Zendesk Guide).
• Track and report on documentation usage, gaps, and effectiveness.
• Partner with Product and Engineering to document new features.
• Support Customer Success and Support teams with self-service content.
• Train internal teams on knowledge management best practices and tools.

Benefits

• Be part of a mission-driven company tackling the world's most pressing challenges.
• Help shape the knowledge culture of a fast-growing sustainability software business.
• Work in a collaborative, international, and impact-oriented environment.
• Opportunities for growth, learning, and impact.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Electrical Equipment, Appliance, and Component Manufacturing
• Number of Employees: 5,001-10,000 employees