Knowledge Manager - Senior

DMI

18h • Remote

About The Position

DMI, LLC is seeking an Knowledge Manager - Senior to join us.
The Knowledge Manager Sr leads the strategic direction and implementation of the enterprise knowledge management program, developing comprehensive strategies aligned with IT service delivery goals. This senior role coordinates with technical SMEs across teams; implements advanced methodologies such as Knowledge-Centered Service (KCS); identifies opportunities to leverage AI in knowledge management; develops promotional materials; and provides executive reporting on program performance.

Requirements

• Minimum 8 years of related experience leading knowledge management programs in complex IT environments
• Extensive experience with knowledge management strategies and content management systems
• Proven track record implementing KM programs at scale
• Knowledge of knowledge management frameworks and best practices
• Experience with metrics development and program measurement
• Bachelor's degree from an accredited institution or equivalent professional experience
• Successful completion of a Public Trust background investigation and/or a Public Trust clearance.
• Must be a U.S. Citizen

Nice To Haves

• KCS certification and ITIL Expert or Managing Professional
• Experience with AI and machine learning for knowledge management
• Knowledge of ServiceNow Knowledge Management and AI capabilities
• Strong strategic planning and program management skills
• Understanding of organizational change management
• Excellent executive communication and presentation abilities

Responsibilities

• Lead the strategic direction and implementation of the enterprise knowledge management program
• Develop comprehensive knowledge management strategies aligned with IT service delivery goals
• Coordinate with technical SMEs across all teams to ensure knowledge content is captured and maintained
• Implement advanced methodologies such as Knowledge-Centered Service (KCS)
• Establish metrics to measure effectiveness and value of knowledge management
• Identify and evaluate opportunities to leverage AI in knowledge management
• Develop promotional materials and user education campaigns
• Provide executive reporting on program performance
• Drive knowledge management maturity and continuous improvement
• Establish governance frameworks and quality standards
• Lead knowledge management initiatives and projects

Benefits

• Virtual health visits, commuter perks, pet insurance, and entertainment discounts that make life easier.
• Annual performance reviews, tuition assistance, and internal career growth opportunities to help you thrive.
• Generous 401(k) matches, life and disability insurance, and financial wellness tools to support your future.
• Annual awards, service anniversaries, referral bonuses, and peer-to-peer shoutouts that spotlight your achievements.
• Healthcare coverage, wellness programs, flu shots, and biometric screenings to support your health.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level