Senior Knowledge Manager

Koniag Government Services•Fort Meade, MD

11h•Onsite

About The Position

Koniag Professional Services, LLC a Koniag Government Services company, is seeking a Senior Knowledge Manager with a TS/SCI security clearance to support KPS and our government customer at Fort Meade, MD. We offer competitive compensation and an extraordinary benefits package including health, dental and vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three weeks paid time off, and more. Koniag Professional Services (KPS) currently has an opening for a Senior Knowledge Manager for the Defense Information System’s Agency (DISA). The successful candidate will support the Government Client with implementing knowledge management initiatives and provides a knowledge management framework to ensure the capture, harnessing and exploitation of intellectual capital. In support of the Government Client, the Knowledge Manager will develop and maintain Standard Operating Procedures (SOPs), User Guides and Knowledge Articles, Training Videos, and User Tutorials. Essential Functions, Responsibilities & Duties may include, but are not limited to: Identify the knowledge critical to the Government Customers; looking beyond technical knowledge (know-how) to strategic, business-environmental, people and other knowledge categories (know-why, know-who, etc. Identify the individuals in the organization with knowledge in specific areas, which are critical to the performance of the organization and enroll them in the process of managing knowledge. Develop processes for capture, storage, validation and retrieval of knowledge; both within the organization and externally with others. Identify and utilize data from various sources and databases and aggregates and prepares information in acceptable formats to enable and enhance strategic decisions. Aggregate and report data reports and information for senior leadership. Develop and coordinate knowledge management policies, processes, and tools to ensure that the staff members are collaborating and executing at a high operational tempo. Create and Maintain Standard Operating Procedures (SOPs), User Guides and Knowledge Articles (KAs) as they pertain to Network Enterprise. Develop, maintain and update documentation within the SharePoint Knowledge Management repository, including administration and development, such as SharePoint sites, sub-sites, libraries, and lists. Develop instructional materials such as training videos, user guides, tutorials, and quick reference guides. Delivers updated User Guides, to include the associated on-line help versions Provides classroom and individual training as required Develops training schedule(s), manages enrollment(s), and documents attendance in accordance with the Government Customer’s processes Prompt for, and facilitate, the capture of important data points and information after significant actions. Ensure the knowledge generated by the organization is easily visible and easily consumed for strategic decision-making.

Requirements

10-years of related experience
Knowledge of and experience applying knowledge management principles, practices, and concepts.
Experience identifying tools and developing appropriate processes for capturing, storing, validating, and retrieving internal and external knowledge to the Client’s organization.
Experience developing knowledge management processes and procedures.
Extensive technical writing and enterprise experience to maintain SOPs, User Guides and Knowledge Articles within a Network Enterprise.
Experience developing, maintaining and updating documentation within the SharePoint Knowledge Management repository.
Experience developing instructional materials such as training videos, user guides, tutorials, and quick reference guides.
Experience using and managing a variety of collaborative technology tools (such as Sharepoint, MS Teams, Trello, Excel, ADVANA, MS tools, etc.)
Experience identifying and utilizing data from various sources and databases and aggregates and prepares information in acceptable formats for Senior Leaders.
Experience working with classified systems and environments
Strong organizational, project management and problem-solving skills with impeccable multi-tasking abilities
Proven stakeholder management and effective communication strategies with clients and senior management.
Ability to take a conceptual discussion and build a presentation to convey the message to senior leaders.
Strong technical writing and documentation skills
Advanced MS Project, Word and PowerPoint skills; proficient Sharepoint, MS Teams, Excel and Outlook application skills
To be considered, must have a CURRENT/ACTIVE TOP SECRET clearance with eligibility to obtain SCI access.

Responsibilities

Identify the knowledge critical to the Government Customers; looking beyond technical knowledge (know-how) to strategic, business-environmental, people and other knowledge categories (know-why, know-who, etc
Identify the individuals in the organization with knowledge in specific areas, which are critical to the performance of the organization and enroll them in the process of managing knowledge.
Develop processes for capture, storage, validation and retrieval of knowledge; both within the organization and externally with others.
Identify and utilize data from various sources and databases and aggregates and prepares information in acceptable formats to enable and enhance strategic decisions.
Aggregate and report data reports and information for senior leadership.
Develop and coordinate knowledge management policies, processes, and tools to ensure that the staff members are collaborating and executing at a high operational tempo.
Create and Maintain Standard Operating Procedures (SOPs), User Guides and Knowledge Articles (KAs) as they pertain to Network Enterprise.
Develop, maintain and update documentation within the SharePoint Knowledge Management repository, including administration and development, such as SharePoint sites, sub-sites, libraries, and lists.
Develop instructional materials such as training videos, user guides, tutorials, and quick reference guides.
Delivers updated User Guides, to include the associated on-line help versions
Provides classroom and individual training as required
Develops training schedule(s), manages enrollment(s), and documents attendance in accordance with the Government Customer’s processes
Prompt for, and facilitate, the capture of important data points and information after significant actions.
Ensure the knowledge generated by the organization is easily visible and easily consumed for strategic decision-making.