Knowledge and Innovation Project Manager

Holland & Knight LLP•Nashville, TN

About The Position

We are a Firm where people truly believe in what they do and strive to achieve the highest standards of performance and success. This position can be based in our global operations center in Tampa, FL, or at one of the Firm’s offices: Atlanta, Austin, Birmingham, Charlotte, Chattanooga, Dallas, Denver, Fort Lauderdale, Houston, Jacksonville, Miami, Nashville, Orlando, Philadelphia, Richmond, Stamford, Tallahassee, Tysons, Washington, D.C., or West Palm Beach. General Description: We are seeking a Knowledge and Innovation (K&I) Project Manager to join our team. The Knowledge and Innovation (K&I) Project Manager will oversee the lifecycle of projects, programs and initiatives led by the K&I department. This role will maintain an overall perspective of portfolio work and serve as the point of contact for any questions related to the project portfolio. The K&I Project Manager will also lead projects relating to software evaluations, process reengineering, software implementations, and change management initiatives. This role will form strong relationships and communicate with a wide variety of internal and external stakeholders. The K&I Project Manager owns delivery across project scope, schedule, budget, and delivery while maintaining a strong understanding of the overall portfolio to ensure success in meeting project goals.

Requirements

Excellent written and verbal communication skills.
Excellent leadership skills and ability to directly and indirectly manage project resources.
Meticulous and highly organized, with the ability to monitor action items, maintain structured documentation, manage multiple priorities, track dependencies, and keep deliverables, documentation, and timelines accurate and up to date, to ensure nothing falls through the cracks.
Experience managing multiple priorities and tasks, particularly those related to innovation and knowledge management.
Experience working within technical teams through all phases of the project lifecycle, with a focus on innovation and knowledge management.
Ability to interact with technical, managerial, and executive-level staff, promoting innovation and knowledge sharing.
Proficient in Microsoft Office Suite and Asana, particularly in relation to innovation and knowledge management.
Knowledge of ServiceNow.
Bachelor’s degree.
Formal project management training and certification (PMP).
3+ years’ experience as a Project Manager, with a focus on legal and knowledge management.

Nice To Haves

Law firm experience.
Agile methodology experience.

Responsibilities

Serve as primary liaison between K&I and IT to identify, secure, and coordinate required resources and technical support across environments, integrations, security reviews, testing, and deployment.
Plan and facilitate project meetings, including agendas, notes, and documentation, and provide timely status and progress reporting to stakeholders and K&I leadership.
Understand the non-technical details of a project (core functions, workflows, and user impacts) in order to contribute meaningfully to planning, training, change management, and other non-technical project activities.
Determine the most appropriate PMO methodology for assigned projects.
Define and maintain project scope; create and maintain integrated project plans, timelines, resources, and tasks in approved tools (e.g., ServiceNow); and proactively address schedule or plan deviations.
Gather and document business and technical requirements (e.g., interviews, workshops, surveys); create business cases, executive summaries, functional/technical specs, UI guides, process/data flow documentation; and obtain required sign‑offs.
Coordinate milestones across stakeholder groups and translate cross-team dependencies into actionable plans.
Maintain continuous communication with K&I and IT teams to confirm requirements and milestones are being met, document changes in procedures, and disseminate updates to relevant parties.
Make recommendations to improve existing systems, including design modifications.
Coordinate with internal teams to test, validate, and identify issues with services and/or software.
Identify, log, analyze, and manage project risks, issues, and change requests to meet agreed timelines.
Some travel (e.g., to facilitate meetings and verify project progress) may be required.
Expected to maintain a regular and predictable work schedule and full attention to and engagement in work activities on behalf of the firm during business hours unless otherwise approved or required by applicable law.
Special projects and duties as assigned.

Benefits

comprehensive medical (PPO and HDHPs), dental and vision plans including coverage for domestic partners
life and AD&D insurance
short and long term disability insurance
tax-advantaged accounts for health care expenses, including FSAs and HSAs
FSAs for dependent care
health advocacy services
behavioral health and counseling resources for all family members
401(k)
profit sharing
pre-tax transit and parking program
backup dependent care
senior care planning support
resources for individuals with development disabilities and their caregivers
paid holidays and other paid time off, including paid leave for new parents