Chick-fil-A Kitchen Operations Manager (PM)

Cooper Connect•Northville Charter Township, MI

6d•Onsite

About The Position

If you are motivated by ownership, leadership, and the opportunity to build something, this role is for you. Operator Phil Whitsel is deeply invested in growing people in order to grow the business, believing that the restaurant’s greatest asset is its team. Chick-fil-A Northville is committed to operational excellence, leadership development, and creating a high-performance team culture. Chick-fil-A has the highest customer satisfaction scores for 10 consecutive years Chick-fil-A is the fastest growing Quick Service Restaurant in the nation Chick-fil-A is on Forbes Lists for: Best Customer Service (2025), Customer Experience All Stars (2024), America's Dream Employers (2025), Best Brands For Social Impact (2023), Best Employers for Women (2023), America's Best Large Employers (2023), The Halo 100 (2022) Chick-fil-A has awarded $266 million in team member scholarships since 1973, with $29 million total awarded to 16,000+ winners in 2026 Opportunity We are looking for a BOH Operations Manager (PM Focus, availability between the hours of 12:00 PM AND 12:00 AM) to join our leadership team at Chick-fil-A Northville. This role will take ownership of the PM kitchen, leading operations, developing people, and building systems that drive consistency and performance. This is a hands-on leadership role focused on rebuilding and strengthening the back of house during the PM day part. The ideal candidate is someone who thrives in a fast-paced environment, takes ownership, and is motivated by the opportunity to lead a team through growth and improvement.

Requirements

2+ years of leadership experience in restaurant, hospitality, or similar environment
Strong operational mindset with experience in BOH or kitchen leadership
Proven ability to coach, develop, and hold a team accountable
Demonstrated ability to improve performance, systems, or team consistency
High level of ownership, work ethic, and attention to detail
Ability to lead in a fast-paced, high-expectation environment
Servant leader who thrives in a team-oriented culture
Full Time Availability (Hours of 12:00 PM - 12:00 AM)

Nice To Haves

ServSafe certification (highly preferred)

Responsibilities

Lead and model the Chick-fil-A Northville Mission, Vision and Core Values with guests and team members
Own and lead PM kitchen operations, ensuring strong execution during high-volume hours
Drive operational excellence through food safety, quality, and production systems
Develop and coach team members, building a strong and sustainable leadership bench
Create systems that lead to consistency, accountability, and predictable success
Improve key performance metrics including speed of service, labor efficiency, and retention
Lead a clean, safe, and high-performance BOH environment
Hold team members accountable to standards while fostering a positive team culture
Support overall restaurant goals and collaborate with the leadership team