Kitchen & Gift Department Manager [JLW]
About The Position
JAX Mercantile is looking for a hands-on Department Manager for our Kitchen & Gift Department, which also oversees our coffee bar. Join our local, family-owned company and lead a team welcoming our customers with a comforting drink and a wide selection of products to help make a cozy home or give unique and beautiful gifts! Our Department Manager is responsible for providing outstanding customer service. The role supports overall department operations by providing employee orientation and development, scheduling coverage, managing performance, leading by example when assisting customers and finding ways to improve the service provided by JAX. Duties include coordinating with the buyers team to provide feedback on products, visual merchandising with product displays, managing inventory, stocking, and organizing the department. Additional tasks include: Creating schedules two weeks in advance Ensuring coverage by working with employees or stepping up fill gaps when necessary Providing honest and informative answers about our products Addressing loss prevention concerns Participating in inventory responsibilities Assembling new stock Maintaining a clean and well-stocked area Complete record-keeping and creating reports Completing special orders Coordinating with others to plan for sales and promotions Ensuring proper documentation and pricing of products Working to engage and inspire teamwork with department employees Our ideal candidate is experienced in retail management, is willing to pitch-in and help, is well-organized, takes initiative, communicates well, and has an engaging and positive approach to customer service.
Requirements
- Experienced in retail management
- Willing to pitch-in and help
- Well-organized
- Takes initiative
- Communicates well
- Has an engaging and positive approach to customer service
- Ability to be flexible and work retail hours
- Engaging and positive
- Effective trouble-shooting skills
- Ability to present and maintain a professional demeanor
Nice To Haves
- Prior top-notch customer service experience
- Prior retail lead or supervisory experience preferred
- Interest, knowledge, or experience in a coffee bar or cafe is preferred
- Serve safe certification or previous food industry experience helpful
- Merchandising experience or training preferred
- Comfort and adaptability with learning new technology or computer systems
Responsibilities
- Coordinating with the buyers team to provide feedback on products
- Visual merchandising with product displays
- Managing inventory
- Stocking
- Organizing the department
- Creating schedules two weeks in advance
- Ensuring coverage by working with employees or stepping up fill gaps when necessary
- Providing honest and informative answers about our products
- Addressing loss prevention concerns
- Participating in inventory responsibilities
- Assembling new stock
- Maintaining a clean and well-stocked area
- Complete record-keeping and creating reports
- Completing special orders
- Coordinating with others to plan for sales and promotions
- Ensuring proper documentation and pricing of products
- Working to engage and inspire teamwork with department employees
Benefits
- Paid Time Off
- Paid Holidays
- 401K Plan
- Employee Discount
- Anniversary and Birthday Gift Cards
- Matching Gifts & Donations
- Tuition Assistance
- CO2 Conservation Credit
- Life Insurance
- Employee Assistance Program
- Peer Recognition Programs
- Paid Volunteer Time
- Referral Bonus
- Critical Illness Insurance
- Accident Insurance
- Hospital Indemnity Insurance
- Pet Insurance
- Medical insurance
- Dental insurance
- Vision insurance
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
