Kitchen, Crew

Churchill Downs Incorporated•Richmond, VA

14d

About The Position

Colonial Downs Group (CDG) is owned and operated by Churchill Downs Incorporated and consists of several different brands across Virginia: Colonial Downs Racetrack, Rosie’s Gaming Emporium, Rosie’s Game Room, and Virginia Horseplay. CDG is an inclusive and fun place to work. We celebrate unique approaches and points of view. We believe diversity is a mindset that drives excellence. We’re always learning, evolving, and growing. We innovate through mutual respect of ideas and collaboration. This allows us to build a common language that inspires our team members and propels us toward the achievement of our vision. JOB SUMMARYResponsible for food preparation in accordance with departmental standards, greeting and attending guests in the dining area, cash handling, and serves food. ESSENTIAL DUTIES AND RESPONSIBILITIES Greets each guest upon arrival; receives cash, credit cards, or comps from customers as payment. Also, follows through on cashier ordering process to ensure our standards for order taking are met and create a great guest experience. When working the cash register obtains cash from Main Bank and sets up cash drawer prior to shift (must be ready 10 minutes prior to appointed time). When working the front ensures shift is set up for success such as cashier supplies (register tape, pens, cookies, cups, and any other paper supplies). Ensures accuracy in computing bill on cash register; makes correct change and issues receipt. Closes register at end of each shift to include counting down drawer and completing necessary paperwork. Returns cash to the main bank. Assures assigned section or position is ready for service prior to opening shift. Ensures quality service standards are followed; uses cost control measures (i.e. napkins, condiments, scoops, scales, and utensils, etc.). Works varying positions throughout the shift: cooking, cashiering, serving, bussing, and dishwashing. Adheres to established policies and procedures regarding customer service standards and sequence of service standards. #Colonialdowns

Requirements

Excellent verbal and written communication skills.
Knowledge of gaming operations, rules, and regulations.
Ability to multi-task.
High school diploma or equivalent.
One to three years of related experience and/or training in related field.
Other combinations of education and experience may be considered.
Must obtain and maintain Serv-Safe certification.
Must obtain and maintain a valid racing license.

Responsibilities

Greets each guest upon arrival; receives cash, credit cards, or comps from customers as payment. Also, follows through on cashier ordering process to ensure our standards for order taking are met and create a great guest experience.
When working the cash register obtains cash from Main Bank and sets up cash drawer prior to shift (must be ready 10 minutes prior to appointed time).
When working the front ensures shift is set up for success such as cashier supplies (register tape, pens, cookies, cups, and any other paper supplies).
Ensures accuracy in computing bill on cash register; makes correct change and issues receipt.
Closes register at end of each shift to include counting down drawer and completing necessary paperwork.
Returns cash to the main bank.
Assures assigned section or position is ready for service prior to opening shift.
Ensures quality service standards are followed; uses cost control measures (i.e. napkins, condiments, scoops, scales, and utensils, etc.).
Works varying positions throughout the shift: cooking, cashiering, serving, bussing, and dishwashing.
Adheres to established policies and procedures regarding customer service standards and sequence of service standards.