Kitchen & Bath Showroom Manager

Daikin Comfort • Grand Rapids, MI

1d

About The Position

The Kitchen & Bath Showroom Manager is responsible for leading the daily operations, sales performance, and customer experience within a showroom specializing in high-end kitchen and bath products. This role oversees a team of sales professionals, either a larger salaried team or a smaller commission-based group, and is accountable for driving revenue, maintaining client relationships, and ensuring exceptional service. The ideal candidate combines strong leadership skills with hands-on selling experience and a passion for design and construction.

Requirements

• Management experience, preferably in retail or showroom environments
• Proven sales experience, especially in consultative or commission-based roles
• Experience in the kitchen & bath industry strongly preferred
• Familiarity with plumbing, cabinetry, countertops, and related building materials a plus
• Knowledge of design software such as 2020 Design Live is beneficial
• Strong understanding of P&L, budgeting, and promotional planning
• Proficiency in Microsoft Office (Outlook, Word, Excel) and CRM platforms
• Excellent communication, leadership, and team development skills
• Ability to apply sound judgment, integrity, and professionalism in all aspects of the role
• Project management or contracting experience is a plus
• 5 years of management experience, preferably in retail or showroom environments
• 3 years in a supervisory or lead position
• Experience in promotional planning, sales forecasting, and the kitchen & bath industry; plumbing knowledge a plus but not required
• Must be able to perform essential responsibilities with or without reasonable accommodations
• Willingness to travel for jobsite visits, training, and industry events as needed
• Ability to work in a fast-paced showroom environment with a focus on customer service and sales

Responsibilities

• Lead, coach, and motivate showroom sales staff to meet individual and team sales goals
• Provide in-depth product knowledge and guidance on kitchen and bath solutions
• Assist sales staff in servicing and expanding both new and existing accounts
• Build and execute sales strategies for both retail and builder markets
• Develop and maintain relationships with builders, remodelers, and contractors
• Deliver compelling sales presentations and close business opportunities
• Monitor showroom performance against margin and revenue targets
• Conduct regular team meetings, training sessions, and performance reviews
• Participate in industry events, trade shows, and professional associations
• Oversee showroom appearance, merchandising, and customer experience standards
• Ensure consistent use of CRM software to track customer interactions and sales activities
• Review CRM entries and follow up with team members to ensure accountability
• Support promotional planning, sales forecasting, and budget management
• Complete administrative tasks including reports, expense tracking, and itineraries
• Perform additional duties and projects to support ongoing business needs

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed