Kitchen and Bath Coordinator

Daikin Comfort•Grand Rapids, MI

30d

About The Position

May include: Team lead for Customer Services Representatives (CSRs) by assisting the Branch Manager with training and reporting. Work with the Branch Manager (BM) to ensure delegated work flow to CSR’s is achieved. Provide feedback to Customer Service employees on performance under direction with the BM. Provide motivation to staff to give excellent customer service to our customers. Coach & train employees as needed. Capture, compile and analyze data relating to department /customer service activities. Participate and/or lead process improvement efforts. Assists manager to fill open positions in department, review resumes and interview potential candidates. Participate in additional projects to support ongoing business needs. Work positively with all levels of management and peers to ensure all areas and departments are kept up to speed and are working as an effective team to deliver the highest level of service possible. Understand and follow work instructions, operating procedures, and company policies. Participate in additional projects/activities to support ongoing business needs. Nature & Scope May provide direction amongst Customer Service Representatives Ensure all employees are following work processes/procedures and take the required Page 2 of 2 Support sales teams and inside account representatives as well as all branches if needed

Requirements

Experience with performance metrics, process improvement, and policy enforcement
Superior Customer Service skills
Effective conflict resolution skills and maintain professionalism, poise during stressful situations
Productive Relationship Management Skills
Experience with training methods
Excellent verbal and written communication skills including listening skills.
Working knowledge of Microsoft Office – Outlook, Word, Excel
Strong analytical, data analysis and problem-solving skills
Effective organizational and time management skills; ability to handle changing priorities
Ability to apply good judgement, strong work ethics and integrity on the job
5 plus years of supplying superior customer service experience
High School diploma or GED equivalent, college preferred

Nice To Haves

CSR supervisory/lead experience preferred

Responsibilities

Team lead for Customer Services Representatives (CSRs) by assisting the Branch Manager with training and reporting.
Work with the Branch Manager (BM) to ensure delegated work flow to CSR’s is achieved.
Provide feedback to Customer Service employees on performance under direction with the BM.
Provide motivation to staff to give excellent customer service to our customers.
Coach & train employees as needed.
Capture, compile and analyze data relating to department /customer service activities.
Participate and/or lead process improvement efforts.
Assists manager to fill open positions in department, review resumes and interview potential candidates.
Participate in additional projects to support ongoing business needs.
Work positively with all levels of management and peers to ensure all areas and departments are kept up to speed and are working as an effective team to deliver the highest level of service possible.
Understand and follow work instructions, operating procedures, and company policies.
Participate in additional projects/activities to support ongoing business needs.
May provide direction amongst Customer Service Representatives
Ensure all employees are following work processes/procedures
Support sales teams and inside account representatives as well as all branches if needed