Kinetic Next Gen Specialist

Windstream Communications•Dalton, GA

37d•Remote

About The Position

The Kinetic Next Gen Specialist handles inbound Care and Retention calls from Uniti's customers subscribed to Next Gen technology in a call center environment. The inbound calls are driven by a variety of different customer needs. The Next Gen Specialist is primarily responsible for resolving billing issues and questions, as well as product/service concerns for our top priority customers. Kinetic is constantly expanding our broadband speed and product offerings and our Next Gen Specialists are expected to educate, explain and ultimately sell our products and services to existing customers using a consultative sales process. Uniti places a high value on candidates that thrive in an environment that emphasizes teamwork, accountability and possesses a deep willingness to serve customers and drive positive customer experiences in a fast-paced work environment. This position can be filled remotely in Dalton or Cornelia GA.

Requirements

Good telephone communication skills and customer interface ability
Ability to manage multiple priorities in a fast-paced environment, use proper discretion in evaluating/elevating customer issues, work as a team player and defuse difficult situations
PC skills (Windows), 10-key and keyboarding skills
The ability to take initiative and accountability in obtaining general knowledge of billing systems and order entry
Ability to multi-task, access and update customer records while simultaneously interacting with the customer while on the phone
Ability to work flexible hours on a rotating schedule including evenings, holidays and weekends. Also, overtime may be required.
High School diploma or equivalent and at least 6 months experience. College hours or a college degree may be substituted for experience as deemed appropriate.

Responsibilities

Handles inbound calls in a call center environment on a variety of subjects from top tiered customers
Resolves customer inquiries, billing issues and product/service concerns from customers subscribed to fiber, fixed wireless and all Next Gen technology
Explain and sell products and services to new and existing customers
Ensure one call resolution and complaint resolution
Access and update customer accounts through computer-based systems with the customer on the phone
Gains and maintains product/service knowledge, working knowledge of telephony technology and industry updates
Other duties as assigned

Stand Out From the Crowd

Upload your resume and get instant feedback on how well it matches this job.

Upload and Match Resume