Kids Express Tech - Full time - Springboro

Dayton Childrens Hospital•Springboro, OH

2d•Onsite

About The Position

The Kids Express and Urgent Care Tech is responsible for supporting nurses, nurse practitioners, and physicians in delivering patient care, with attention to the development levels of each patient. This role requires strong communication skills, a willingness to accept delegated tasks, and the ability to ask questions and report relevant patient information appropriately. The Tech handles patient information with a clear understanding of confidentiality and privacy standards. They comply with the hospital’s safety management policies to maintain a hazard-free environment and reduce the risk of injury. The position also reflects a commitment to the hospital’s mission and promotes a patient and family centered experience. The Tech serves as a change agent, adapting to census fluctuations and meeting the evolving needs of both internal and external customers.

Requirements

GED or High School diploma is required
1 year experience preferred for medical assistants
1 year of customer service experience and 1 year of healthcare experience, including documenting in an electronic medical record (EMR).
CMA certification is required to work to the full scope of practice at Kids Express and Urgent Care locations
Medical Assistant training may be required by the manager to fulfill job responsibilities at certain locations.

Responsibilities

Responsible for assisting the nurse practitioner in completion of patient care activities, taking into account patient’s developmental levels.
Demonstrates strong communication skills, accepts delegated tasks and has the knowledge and understanding to ask questions and report patient information as needed.
Coordinates with other staff within the organization to meet the medical supply and equipment needs for Kids Express.
Appropriately handles patient information understanding confidentiality and privacy.
Follows all policies and procedures related to point of care lab testing.
Complies with the safety management program designed to provide a physical environment free of hazards and to reduce the risk of injury.
Is knowledgeable about and responsive to the mission of the hospital.
Register patients in the Emergency Department in a professional and efficient manner.
Project a positive first impression of Dayton Children’s Hospital and provide excellent customer service during the entire registration process.
Accurately enter patient information into each patient data record (Epic EMR) by skillfully interviewing patients, parents, or legal guardians.
Verify all 3rd party insurance or Medicare/Medicaid coverage for payment and assist in arranging meeting with Financial Counselors for any patients or families needing financial assistance.
Ensure all legal consents, HIPAA notifications, and other documentation (photo ID and insurance cards) are properly signed, verified, and scanned.
Collect patient co-pays for services.