Kia Customer Service Representative
About The Position
Eide Kia Mandan is seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative in Mandan, North Dakota. This individual will be responsible for providing exceptional service to our customers in the auto industry. This is a full-time position paid hourly. The compensation for this role is hourly, based on experience, paid biweekly. In addition, our full-time employees are eligible for a comprehensive benefits package including medical, dental, and vision insurance, 401k retirement plan, paid time off, and employee discounts.
Requirements
- High school diploma or equivalent; college degree preferred
- Previous customer service experience in a fast-paced environment
- Excellent communication and interpersonal skills
- Ability to multitask and prioritize in a busy work environment
- Knowledge of the automotive industry is not needed, we will train
Responsibilities
- Greet and welcome customers in a friendly and professional manner
- Act as the first point of contact for customer inquiries and concerns
- Provide information about products and services offered by the dealership's service department
- Conduct follow-up calls with customers to ensure satisfaction with their service experience
- Resolve customer complaints or issues with a high level of empathy and professionalism
- Maintain and update customer records in the company database
- Collaborate with other departments to ensure smooth and efficient customer service processes
- Meet and exceed sales targets and goals set by the dealership
- Assist with administrative tasks as needed
Benefits
- medical
- dental
- vision insurance
- 401k retirement plan
- paid time off
- employee discounts
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
