Keyholder, Domain Northside

Away • Austin, TX

1d • Onsite

About The Position

Away, launched in 2016, offers a range of luggage and travel essentials, believing that travel makes us better. The company fosters a community of travelers to make travel more seamless. They are hiring a Keyholder for their Austin, Domain Northside team. The Retail team aims to create a transformative experience for every customer through product education, world-class service, and operational excellence, serving as an offline touch point to foster a stronger Away community. This role is an exciting opportunity to join a celebrated brand focused on innovation, providing best-in-class support to customers. Candidates must be able to work evenings, weekends, and holidays to support business needs.

Requirements

• You’re a growing retail, customer service, or hospitality leader who inspires others, drives results, fosters learning, and can support the development of a team
• You’re an excellent communicator who is comfortable using coaching and feedback to develop team members
• You’re an excellent collaborator with a passion for people; uniting the team to work together
• You’re reliable, effective, and add value to the business
• You’re solution oriented; you are resourceful with commitment to following through
• Ability to pull, push, lift, and carry up to 25 pounds throughout the duration of a work shift
• Ability to stand/be on feet for extended periods of time throughout the duration of a work shift
• Ability to bend, squat, twist, and reach as needed throughout the duration of a work shift

Responsibilities

• Embody our brand standards and core values by consistently delivering best-in-class, exceptional customer service to every person, every time
• Create a personalized and memorable experience for each and every customer, expanding on love of travel to further drive community and connection
• Take accountability for the success of in-store processes and operations
• Meet individual KPI expectations and sales goals, while also supporting overall store success
• Lead, support, and guide a team of retail associates
• Assist with onboarding new hires ensuring their training enables them to meet customer experience standards
• Coach and give feedback to team members to support their development, enabling them to better support customers and store operations
• Partner with store management to assist with marketing events and programming at the store

Benefits

• Our total rewards are inclusive of both compensation and benefits.
• Salary and benefit offerings are reviewed during phone screenings to ensure alignment.
• This role is eligible to participate in Away’s Retail Incentive Bonus Plan, the terms of which are determined on an basis at the discretion of the company
• Take care of yourself and your family through our health insurance offerings
• Invest in your future by participating in our 401(k) (with a company match!)
• Find balance through our many paid time off programs (vacation, wellbeing, holidays, floating holidays, and compassion leave - just to name a few!)
• Build your travel uniform through discount codes, product stipends, and giveaways
• Give back through company-sponsored volunteer and charitable opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees