Keyholder Supervisor - Oakwood

Goodwill Easterseals Miami Valley • Oakwood, OH

1d • Onsite

About The Position

The Keyholder Supervisor is responsible for overseeing store operations, including the loading and unloading of trailers, processing of textiles and wares, quality control, rotation, sales, and general operations. This role assists the store manager in managing budgeted sales and expense to revenue. Key duties involve accurate and efficient cash register operation, handling various payment methods, performing banking procedures, and reconciling daily business statements. The supervisor trains and oversees store employees in retail procedures, ensures excellent customer service, and maintains the store according to company policies on housekeeping, safety, and security. Additional tasks include stocking, display, inventory duties, and merchandise ordering. The position requires a flexible schedule to meet store needs, adherence to the company dress code, and a professional example for employees. The supervisor is expected to embrace an empowerment and continuous improvement culture, offering suggestions and making decisions that positively impact the store's growth. They assist the store manager with equal opportunity employment efforts and harassment prevention. The role requires personal transportation with adequate liability insurance and the ability to regularly lift and move up to 50 pounds. Compliance with all Agency policies, procedures, and safety standards is mandatory, ensuring safety training in supervised areas to meet CARF, Department of Labor, and other regulatory standards. The Keyholder Supervisor performs direct supervision of employees and volunteers in the absence of the Store Manager or Assistant Manager, carrying out responsibilities such as training, planning, assigning work, appraising performance, rewarding and disciplining employees, addressing complaints, resolving problems, and performing daily manager on duty tasks including opening and closing the store.

Requirements

• Minimum of High school diploma or general education degree (GED).
• Knowledge and experience in cash register procedures, stock control, banking procedures, merchandising and display.
• Ability to perform each essential duty satisfactorily.
• Ability to pass a criminal background check and random drug screens.
• Ability to supervise and train employees in cashiering, banking, stock, and display.
• Demonstrate the ability to effectively perform the duties of opening and closing the store as needed.
• Demonstrate a willingness and ability to work as a team member.
• Demonstrate the ability to work independently.
• Demonstrate organizational skills.
• Must maintain the ability to regularly lift and/or move up to 50 pounds.
• Provide own transportation and adequate liability insurance for such.

Responsibilities

• Supervise store operations such as loading and unloading of trailers, processing of textiles, wares processing, quality control, rotation, sales and operations.
• Assist store manager with managing budgeted sales and expense to revenue (E/R).
• Operate cash register accurately and efficiently, proper handling of cash, checks, correct change, receipts, returns, voids, discounts, credit cards, etc.
• Performs banking procedures, including reconciliation of Daily Business Statements and deposit slips.
• Trains and supervises store employees in retail procedures.
• Display and model excellent customer service.
• Ensures store is maintained in accordance with company policies on housekeeping, safety and security.
• Performs stocking, display, and inventory duties.
• Perform merchandise ordering as assigned, to include processing requests to transportation.
• Must work a flexible schedule to comply with the needs of the store.
• Follows the dress code as set by Goodwill and sets a professional example for employees.
• Embrace the empowerment and continuous improvement culture in our agency.
• Display and encourage the ability to offer suggestions and make decisions that will positively impact the store and cause our business to grow.
• Assist store manager with the responsibility of the equal opportunity employment efforts and results, and take action to prevent harassment of employees.
• Provide own transportation and adequate liability insurance for such.
• Must maintain the ability to regularly lift and/or move up to 50 pounds.
• Comply with all Agency policies, procedures and safety standards and ensure safety training throughout areas supervised and maintain same to meet CARF, Department of Labor and other regulatory standards.
• Performs other duties as assigned.
• Comply with all Agency policies, procedures and safety standards throughout work areas and maintain same to meet CARF, Department of Labor and other regulatory standards.
• Direct supervision of employees and volunteers in absence of Store Manager or Assistant Manager.
• Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.
• Training employees.
• Planning, assigning, and directing work.
• Appraising performance.
• Rewarding and disciplining employees.
• Addressing complaints and resolving problems.
• Opening and closing of store.
• Daily manager on duty tasks in the absence of the store manager or assistant manager.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED