Key Wealth Systems Team Lead

KeyBank • Brooklyn, OH

2d • $79,000 - $146,000 • Remote

About The Position

The Wealth Systems Administrator Team Lead role within Key Wealth Management is primarily responsible for overseeing system administrators assigned to a group of systems used by Key Wealth Management employees to run the business. This role will ensure smooth day-to-day management of the team. This leader is responsible for building out a framework to effectively manage several systems with a small group of administrators. Responsible for implementing KPIs to measure the success of the team. Framework will include schedules to support functions that require off-hours work, evenings, and weekends. This role will also need to be hands-on, performing the work of system administrators from time to time as well. This will include partnering with internal constituents across all of KeyBank, including but not limited to, field/branch roles, trading desks, technology, operations, compliance, risk management. In addition, this role must build and maintain strong partnerships with the bank's third-party vendors. This role is critical to ongoing system upgrades, maintenance releases, code changes. This role is accountable for supporting the designated product owner(s) in delivering ongoing releases for the applicable system(s) and application(s). Monitor, manage and in some cases conduct testing and validation of code in lower environments (quality assurance testing), assisting with deployment of code releases, and partnering with change management to ensure user constituents learn of and adapt to changes.

Requirements

• A minimum of 1 year of leadership, people-management experience
• Strong understanding of wealth management businesses: system usage, connectivity, and workflow; system configuration and administration; system modernization, workflow design, and changes; operations and regulatory reporting requirements (required)
• Quantitative mindset – understands issue resolution and can filter/adapt information to differing roles (required)
• Strong team player with a positive can-do attitude and desire to be part of a close-knit group operating in an intensive and challenging work environment (required)
• Knowledge of onboarding customers and internal/external users into the existing environment (required)
• Exceptional critical thinking and problem-solving ability (required)
• Hands-on experience with system support techniques, data analysis, and coding (required)
• Undergraduate Degree in Business (Accounting, Finance, Business Admin, Economics, etc.) (required)

Nice To Haves

• A minimum, of 7 years of system, end user application support, operational processing, and data coding experience within a financial institution or equivalent experience (preferred)
• FINRA licensing (not required)
• Master's or other advanced degrees are a plus

Responsibilities

• Manage a small number of system administrators as assigned
• Oversee and participate in quality assurance testing
• Troubleshoot and resolve issues that may arise, partnering with Key Technology and Operations as required to report and resolve issues
• Possess expert-level knowledge on Key Wealth workflows per applicable application, system, and/or platform and be able to proactively anticipate issues before they arise
• Ensure customers and internal/external users are onboarded successfully onto applications, systems, platforms
• Oversee the integration of new applications and systems into the existing Key Wealth technology environment; must partner with Key Technology and Operations for all facets of this activity
• Ensure materials are developed that cover system environments, modernization and share best practices with the teams and user bases
• Work closely with Key Wealth Compliance, Operations (front/middle/back), Finance, and Risk Management teams to ensure best practices are adhered to
• Parter with third party vendor firms to ensure all governance, risk and compliance activities are managed to regulatory standards; includes learning and embracing the use of KeyBank’s enterprise GRC system
• Perform vendor management activities in and around the GRC system, including risk and controls, oversight, administration
• Responsible for business continuity planning related to assigned applications and systems
• Ensure that Key Wealth Systems comply with relevant regulations and standards. This includes maintaining accurate documentation of system configurations, changes, and procedures.
• Work closely with other KeyBank teams, including corporate procurement, legal, and technology roles like network administrators, developers, security specialists, to ensure seamless integration and operation of systems.
• Performs other duties as assigned; duties, responsibilities and/or activities may change, or new ones may be assigned at any time with or without notice
• Comply with all KeyBank policies and procedures, including without limitation, always acting professionally, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key’s clients and Key.

Benefits

• This position is eligible to earn a base salary in the range of $79,000.00 - $146,000.00 annually.
• Compensation for this role also includes eligibility for incentive compensation which may include production, commission, and/or discretionary incentives.
• Please click here for a list of benefits for which this position is eligible.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees