Key Holder, PT, Louisville, KY

Southern Tide•Louisville, KY

1d•Onsite

About The Position

At Southern Tide, the mission is to share a love for the coastal lifestyle through premium products, experiences, and service. The Keyholder has responsibility for assisting with the daily operations of the Southern Tide retail store. This includes sales, serving the customer, and safeguarding the assets of the store. The Keyholder will understand the overall brand of Southern Tide including the lifestyle, the customer, the merchandise. The role involves presenting and selling merchandise consistent with the brand, providing merchandising suggestions to management, and building a personal client book. The Keyholder must learn and effectively use the point-of-sale software system for routine transactions, inventory management, and opening/closing the registers and store. They are expected to share product knowledge, participate in meetings, operate the store according to company policies, and contribute ideas for business growth and improvement. Additionally, the Keyholder is responsible for safeguarding store assets, maintaining inventory integrity, preventing shrink, and assisting with inventory counts.

Requirements

High School diploma or GED
2+ years of retail experience
Advanced computer skills, Excel and Word
Bending/stooping/kneeling required
Able to lift up to 50 lbs.
Ability to work varied hours and days including nights, weekends and holidays as needed

Nice To Haves

Strong attention to detail with proficient communication skills (oral and written)
Appreciate teamwork and interacting with others
Able to multitask and keep everything organized; taking initiative when needed
Enjoy working in a fast-paced environment with minimal supervision or direction
Comfortable being flexible when needing to problem solve

Responsibilities

Assisting with the daily operations of the Southern Tide retail store
Sales and serving the customer
Safeguarding the assets of the store
Understanding the overall brand of Southern Tide including the lifestyle, the customer, the merchandise
Presenting and selling merchandise consistent with the brand by interacting and providing merchandise suggestions to the customers
Providing suggestions to management for merchandising which may improve sales
Building a personal client book
Learning the point-of-sale software system and being able to troubleshoot in the absence of the Store Manager and Assistant Store Manager
Using the system effectively to perform routine register transactions, routine inventory receiving and transfers, and opening and closing of the registers and store
Learning, referencing, and sharing current product knowledge with customers; providing prompt recommendations and professional service to enhance their shopping experience (e.g. fit, fashion wardrobing advice and suggesting add-ons)
Actively participating in all store-related meetings, working towards exceeding sales and service performance goals set by store management
Operating the store consistently with the prescribed company policies and procedures for the store
Providing ideas to grow and improve the business. This may include ideas for merchandising, staffing, floor displays, store fixturing, advertising, promotion, hours of operation or any other ideas which may improve and grow the business
Maintaining the integrity of the inventory
Preventing inventory shrink to the extent reasonable and appropriate
Assisting in performing cycle counts, and a year-end comprehensive physical inventory
Opening/closing registers and store in the absence of the manager or assistant manager