Key Accounts Manager
About The Position
Build a career powered by innovations that matter! At Novanta, our innovations power technology products that are transforming healthcare and advanced manufacturing—improving productivity, enhancing people’s lives and redefining what’s possible. We create for our global customers engineered components and sub-systems that deliver extreme precision and performance for a range of mission-critical applications—from minimally invasive surgery to robotics to 3D metal printing. Novanta is one global team with over 26 offices located in The Americas, Europe and Asia-Pacific. Looking for a great place to work? You have found it with a culture that embraces teamwork, collaboration and empowerment. Come explore Novanta. Key Accounts Manager Precision Manufacturing, Remote US Summary You will manage and grow strategic customer relationships across purchasing, engineering and supply chain. The role focuses on protecting existing business, reducing competitive losses and driving consistent double‑digit annual growth. You will coordinate global engagement across OEM, CEM and distributor channels.
Requirements
- Bachelor’s degree.
- Experience in strategy or business development.
- Proven record of profitable growth in Photonics, Robotics, Converting, Micro‑Machining or Machine‑Building.
- Experience managing major OEM customers with long design cycles.
- Strong CRM and data analytics capability for KPI management.
- Working knowledge of SIOP processes, forecasting and reporting.
- Ability to drive a disciplined sales process including lead generation, pipeline management and forecasting.
- Strong analytical skills and strategic thinking.
- Clear communication with stakeholders at all levels.
- Ability to lead cross‑functional teams and manage multiple priorities.
- Experience developing and executing strategic plans.
- Familiarity with market research and analysis techniques.
- 30 to 40 percent travel.
- Ability to work in a standard office environment and use standard office equipment.
- Ability to read computer screens and printed materials.
Responsibilities
- Customer and Account Management Own the global relationship with the key customer, distributors and CEMs.
- Lead quarterly internal account reviews and monthly customer reviews.
- Map the account globally and build a multi-level engagement plan, including socket mapping and new product opportunities.
- Champion the customer internally and build strong relationships with key contacts and executives.
- Lead annual price negotiations.
- Review lost business and create recovery plans.
- Growth and Opportunity Development Identify and maximize sales opportunities across the full product portfolio.
- Develop a healthy sales pipeline and ensure progress toward revenue targets.
- Work with RSMs, field sales, inside sales and FAEs to drive NBO activity and maintain closure rates above 45 percent.
- Provide clear value articulation to stakeholders at all levels.
- Act as the customer voice in product line strategy, market analysis and roadmap planning.
- Internal Coordination and Process Management Coordinate cross‑functional engagement to meet key account objectives.
- Check for overlap with other Novanta divisions and ensure effective information sharing.
- Oversee preparation and delivery of the internal key account scorecard.
- Provide SIOP inputs and support forecasting.
- Support RMAs, expedites, sample requests and similar needs.
- Keep CRM (SFDC) data accurate and current.
Benefits
- This position provides a full range of medical, financial, and other benefits to make your quality of life better.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
