Key Account Support Specialist (Health Clubs)

Life Fitness•Rosemont, IL

2d•Hybrid

About The Position

Join us as we empower the world to work out, creating healthier lives together. Life Fitness / Hammer Strength’s Key Account Support Specialist supports our North America Health Club Key Account team in delivering exceptional service and a seamless experience for major Key Accounts. This role combines administrative accuracy, customer service, and sales support to drive account success while fostering strong cross‑functional alignment. With a focus on operational excellence and high‑touch partnership , the position ensures consistent support across quoting, order management, and day-to-day account needs - all while upholding our commitment to putting the customer first and raising the bar in fitness innovation . This is a hybrid position based at our Global Support Center in Rosemont, IL (remote M/F; in-office T/W/Th). #LI-Hybrid As Life Fitness / Hammer Strength's Key Account Support Specialist, you will: Sales Support & Account Administration Serve as the sole support resource for major key accounts owning end-to-end‑ administrative, operational, and service duties for this partner. Support Key Accounts with the administration of forecasting and supply chain demand planning. Generate and analyze performance reports to assist with data-driven decision making. Assist with quoting Life Fitness and Hammer Strength products and services Maintain accurate account records in CRM and internal repositories. Update orders post-sale and manage product/address changes. Provide product details and respond to account specific information requests. Support Key Accounts with the administration of forecasting and supply chain demand planning. Prepare open-order summaries and pull sales data reports. Support facility design requests and other account specific needs. Collaborate cross functionally with Business Support, Order Management, and Key Account Managers to prioritize and complete tasks. Customer Service & Team Collaboration Serve as a point of contact for internal Key Account Managers, resolving issues and sharing updates. Support meetings with agendas, materials, and follow-ups. Deliver responsive, professional customer service to strengthen client relationships. What Life Fitness / Hammer Strength is looking for in a Key Account Support Specialist: Bachelor’s degree required 2+ years of experience in sales support, customer service, or account management Demonstrated financial and analytical skills, including the ability to analyze and interpret Excel spreadsheets, validate data accuracy, and summarize findings for internal stakeholders Experience in fitness, wellness, or a related industry preferred Strong communication, organizational, and administrative skills Proficiency in Microsoft Office; Salesforce and Oracle experience preferred Ability to manage competing priorities and work effectively in a hybrid environment At Life Fitness / Hammer Strength, we think customer first , play as one team , and raise the bar on fitness innovation —in the gym and in every corner of our facilities. We persevere and get it done , with a clear purpose to inspire each other to live healthier lives . If you’re ready to bring out the best in people while powering the future of fitness manufacturing, we invite you to apply. Want to take the next step in your career? Life Fitness / Hammer Strength takes pride in our talented employees and believes in providing opportunities for further growth and advancement. We encourage you to test your strengths, push your limits, and unleash your potential. If you feel the position is right for you, we invite you to apply. We’ll work with you closely to support you throughout the hiring process. If your CV/ resume shows that your skills and experience have synergy with the job description, then we’ll hop on a call to get to know you and your experience and discuss the position in more detail. If it’s not the right opportunity this time, we’ll always let you know.

Requirements

Bachelor’s degree required
2+ years of experience in sales support, customer service, or account management
Demonstrated financial and analytical skills, including the ability to analyze and interpret Excel spreadsheets, validate data accuracy, and summarize findings for internal stakeholders
Strong communication, organizational, and administrative skills
Proficiency in Microsoft Office; Salesforce and Oracle experience preferred
Ability to manage competing priorities and work effectively in a hybrid environment

Nice To Haves

Experience in fitness, wellness, or a related industry preferred
Proficiency in Microsoft Office; Salesforce and Oracle experience preferred

Responsibilities

Serve as the sole support resource for major key accounts owning end-to-end‑ administrative, operational, and service duties for this partner.
Support Key Accounts with the administration of forecasting and supply chain demand planning.
Generate and analyze performance reports to assist with data-driven decision making.
Assist with quoting Life Fitness and Hammer Strength products and services
Maintain accurate account records in CRM and internal repositories.
Update orders post-sale and manage product/address changes.
Provide product details and respond to account specific information requests.
Support Key Accounts with the administration of forecasting and supply chain demand planning.
Prepare open-order summaries and pull sales data reports.
Support facility design requests and other account specific needs.
Collaborate cross functionally with Business Support, Order Management, and Key Account Managers to prioritize and complete tasks.
Serve as a point of contact for internal Key Account Managers, resolving issues and sharing updates.
Support meetings with agendas, materials, and follow-ups.
Deliver responsive, professional customer service to strengthen client relationships.