Key Account Support Specialist (Health Clubs)

Life Fitness • Rosemont, IL

4d • Hybrid

About The Position

Join us as we empower the world to work out, creating healthier lives together. Life Fitness / Hammer Strength’s Key Account Support Specialist supports our North America Health Club Key Account team in delivering exceptional service and a seamless experience for major Key Accounts. This role combines administrative accuracy, customer service, and sales support to drive account success while fostering strong cross‑functional alignment. With a focus on operational excellence and high‑touch partnership, the position ensures consistent support across quoting, order management, and day-to-day account needs - all while upholding our commitment to putting the customer first and raising the bar in fitness innovation. This is a hybrid position based at our Global Support Center in Rosemont, IL (remote M/F; in-office T/W/Th). #LI-Hybrid As Life Fitness / Hammer Strength's Key Account Support Specialist, you will: Sales Support & Account Administration Serve as the sole support resource for major key accounts owning end-to-end‑ administrative, operational, and service duties for this partner. Support Key Accounts with the administration of forecasting and supply chain demand planning. Generate and analyze performance reports to assist with data-driven decision making. Assist with quoting Life Fitness and Hammer Strength products and services Maintain accurate account records in CRM and internal repositories. Update orders post-sale and manage product/address changes. Provide product details and respond to account specific information requests. Support Key Accounts with the administration of forecasting and supply chain demand planning. Prepare open-order summaries and pull sales data reports. Support facility design requests and other account specific needs. Collaborate cross functionally with Business Support, Order Management, and Key Account Managers to prioritize and complete tasks. Customer Service & Team Collaboration Serve as a point of contact for internal Key Account Managers, resolving issues and sharing updates. Support meetings with agendas, materials, and follow-ups. Deliver responsive, professional customer service to strengthen client relationships. What Life Fitness / Hammer Strength is looking for in a Key Account Support Specialist: Bachelor’s degree required 2+ years of experience in sales support, customer service, or account management Demonstrated financial and analytical skills, including the ability to analyze and interpret Excel spreadsheets, validate data accuracy, and summarize findings for internal stakeholders Experience in fitness, wellness, or a related industry preferred Strong communication, organizational, and administrative skills Proficiency in Microsoft Office; Salesforce and Oracle experience preferred Ability to manage competing priorities and work effectively in a hybrid environment At Life Fitness / Hammer Strength, we think customer first, play as one team, and raise the bar on fitness innovation—in the gym and in every corner of our facilities. We persevere and get it done, with a clear purpose to inspire each other to live healthier lives. If you’re ready to bring out the best in people while powering the future of fitness manufacturing, we invite you to apply. Want to take the next step in your career? Life Fitness / Hammer Strength takes pride in our talented employees and believes in providing opportunities for further growth and advancement. We encourage you to test your strengths, push your limits, and unleash your potential. If you feel the position is right for you, we invite you to apply. We’ll work with you closely to support you throughout the hiring process. If your CV/ resume shows that your skills and experience have synergy with the job description, then we’ll hop on a call to get to know you and your experience and discuss the position in more detail. If it’s not the right opportunity this time, we’ll always let you know. This role is categorized as non-exempt and eligible for overtime in accordance with applicable law.The actual salary will vary based on applicant’s education, experience, skills, and abilities. The salary range reflected is based on a primary work location of Rosemont, IL and the actual salary may vary for applicants in a different geographic location. Life Fitness / Hammer Strength offers a comprehensive package of benefits for full-time team members, including, but not limited to: a 401(k) savings plan with 4% employer match; medical, dental and vision insurance, parental, medical and military leaves of absence, paid time off, including 12 paid holidays throughout the calendar year, paid vacation days beginning at 13 days annually, paid sick leave as provided under state and local paid sick leave laws, company paid short-term disability and optional long-term disability, health savings account, health care and dependent care reimbursement accounts, employee and dependent life insurance and supplemental life and AD&D insurance, hospital indemnity; identity protection, legal services, adoption assistance, tuition assistance, commuter benefits, employee discounts, and an employee assistance program that includes free counseling sessions. Eligibility for benefits is governed by the applicable plan documents and policies. Life Fitness / Hammer Strength is an equal opportunity employer. All qualified applicants, including individuals with disabilities and protected veterans, are encouraged to apply. Life Fitness / Hammer Strength complies with all applicable federal, state, and local laws regarding employment, recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, citizenship status, disability, protected veteran status, or any other category protected by applicable federal, state, or local laws. There continues to be a significant increase in phishing attempts across all industries where fraudsters are impersonating real employees and sending fictitious job offers to applicants in a scheme to obtain sensitive information. Please note that Life Fitness/Hammer Strength will never ask for your financial information at any part of the interview process, including the post-offer stage, and will only correspond through “@lifefitness.com” or "@indoorcycling.com" domain email addresses or “[email protected]” for U.S. opportunities. Life Fitness/Hammer Strength does not accept applications, inquiries or solicitations from unapproved staffing agencies or vendors. Life Fitness / Hammer Strength has been inspiring the world to work out for more than 55 years. Every day, exercisers in more than 150 countries log in 1+ million workouts on the company’s connected fitness equipment – proving daily that Life Fitness/Hammer Strength is the world’s workout partner of choice. By seamlessly bringing innovative, high-performance and reliable equipment, wherever and whenever they work out, Life Fitness/Hammer Strength aims to inspire healthier lives. Headquartered outside of Chicago, in Rosemont, Illinois, the company manufactures and sells strength and cardiovascular equipment through its iconic Life Fitness and Hammer Strength brands. Life Fitness is synonymous with innovation and quality in the cardio and strength training arena. The company’s cutting-edge equipment is designed to inspire and motivate, helping exercisers achieve their fitness goals with ease and efficiency. Hammer Strength stands as a testament to raw power and durability. Renowned for its line of plate-loaded equipment, we dominate the strength training category with machines that are built to withstand the most intense workouts, trusted by athletes and fitness enthusiasts worldwide. By integrating the best of both brands, the company provides comprehensive workout solutions for commercial and consumer customers. For more information, visit www.lifefitness.com. Our values drive how we work, grow, and win—together: We think customer first: We’re proactive, adaptable, and always improving the customer experience. We play as one team: We care, collaborate, and pick each other up—we win and lose together. We raise the bar on fitness innovation: We lead, not follow—pushing fitness further every day. We persevere and get it done: We out-work, out-match, and never compromise on quality or performance. We inspire each other to live healthier lives: We support well-being, inside and outside of work, to build a healthier world—together. Ready to make an impact? Join us and help shape the future of fitness.

Requirements

• Bachelor’s degree required
• 2+ years of experience in sales support, customer service, or account management
• Demonstrated financial and analytical skills, including the ability to analyze and interpret Excel spreadsheets, validate data accuracy, and summarize findings for internal stakeholders
• Strong communication, organizational, and administrative skills
• Proficiency in Microsoft Office; Salesforce and Oracle experience preferred
• Ability to manage competing priorities and work effectively in a hybrid environment

Nice To Haves

• Experience in fitness, wellness, or a related industry preferred
• Proficiency in Microsoft Office; Salesforce and Oracle experience preferred

Responsibilities

• Serve as the sole support resource for major key accounts owning end-to-end‑ administrative, operational, and service duties for this partner.
• Support Key Accounts with the administration of forecasting and supply chain demand planning.
• Generate and analyze performance reports to assist with data-driven decision making.
• Assist with quoting Life Fitness and Hammer Strength products and services
• Maintain accurate account records in CRM and internal repositories.
• Update orders post-sale and manage product/address changes.
• Provide product details and respond to account specific information requests.
• Support Key Accounts with the administration of forecasting and supply chain demand planning.
• Prepare open-order summaries and pull sales data reports.
• Support facility design requests and other account specific needs.
• Collaborate cross functionally with Business Support, Order Management, and Key Account Managers to prioritize and complete tasks.
• Serve as a point of contact for internal Key Account Managers, resolving issues and sharing updates.
• Support meetings with agendas, materials, and follow-ups.
• Deliver responsive, professional customer service to strengthen client relationships.

Benefits

• Life Fitness / Hammer Strength offers a comprehensive package of benefits for full-time team members, including, but not limited to: a 401(k) savings plan with 4% employer match; medical, dental and vision insurance, parental, medical and military leaves of absence, paid time off, including 12 paid holidays throughout the calendar year, paid vacation days beginning at 13 days annually, paid sick leave as provided under state and local paid sick leave laws, company paid short-term disability and optional long-term disability, health savings account, health care and dependent care reimbursement accounts, employee and dependent life insurance and supplemental life and AD&D insurance, hospital indemnity; identity protection, legal services, adoption assistance, tuition assistance, commuter benefits, employee discounts, and an employee assistance program that includes free counseling sessions.
• Eligibility for benefits is governed by the applicable plan documents and policies.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 1,001-5,000 employees