Key Account Store Operations Specialist

Too Good To Go•Chicago, IL

15h•$60,000•Hybrid

About The Position

At Too Good To Go, we have an ambitious mission: to inspire and empower everyone to fight food waste together. More than 1/3 of all food produced in the world is wasted, which has a huge impact on our planet - 10% of greenhouse gas emissions, to be exact. Too Good To Go operates the world's largest marketplace for surplus food, where we connect food businesses with consumers who can buy and enjoy it at 50 %+ off retail value. Alongside our app, we create educational tools, operate an end-to-end surplus food management solution, and influence legislation to help reduce food waste. We’re growing fast: Our community of 133 million registered users and 261,000+ active partners across 20 countries, have together already saved 517+ million meals from going to waste - avoiding over 1.4M tonnes of CO2e from entering the Earth’s atmosphere! Our partners in North America include Tim Hortons, METRO and Whole Foods Market. We are a certified B Corp social impact company. Too Good To Go was named in Fast Company's list of the World's Most Innovative Companies and World Changing Ideas. We are also honoured to be included in TIME’s 100 Most Influential Companies. Most recently, we won Apple’s coveted Cultural Impact Winner. Our global impact is scaling daily, we are incredibly proud of this, but there’s still a lot more we want to achieve - which is why we are looking for a Key Account Store Operations Specialist to join our team in Chicago. This role is hybrid and requires in person attendance. The Key Account Store Operations Specialist will work closely with Key Partnership Managers on key accounts and provide store level support. You will track KPIs in dashboards, build positive relationships with store level employees, and follow up on opportunities and issues, ensuring that your key account stores perform at their best. Some of the daily operations of this role will include:

Requirements

Experience in relationship management with clients and key stakeholders
An analytical mindset and experience in working with performance metrics
Great communication skills over the phone, with the ability to be both expressive and convincing
A solution oriented way of working that is both innovative and data-informed
A collaborative mindset that can work in a structured manner and thrive in ambiguous environments
Great organizational skills - an eye for detail and great administrative follow-ups
Someone who is energized by the perpetually changing environment that characterizes a scale-up
A self-starter who is efficient and able to maintain your own workload, but also gets energy from working together in a team and actively contributing to team meetings and targets

Responsibilities

Analysis of store performance to guide daily actions and priorities
Offering ongoing support to stores to ensure a positive customer experience
Continuously engaging with stores to ensure ongoing optimization and impact
Developing store level engagement plans to grow and retain partnership
Working collaboratively with the Key Accounts team to achieve targets and goals

Benefits

A rare opportunity to work in a social impact company (and certified B Corporation!) where you can see real and tangible impact in your role.
Working alongside an international community of users, partners and 1,200+ colleagues across 17 countries that are on the same important mission.
Personal and professional development opportunities in a fast-paced scale-up environment.
An inclusive company culture where you can bring your authentic self to work
A genuine, values-oriented team culture where we celebrate successes and socialise with colleagues that care.
WORK FLEXIBLY: Enjoy hybrid working from our great offices, and at home
Extra parental leave and days off beyond local legislation and the option to take an extra week of unpaid leave
Comprehensive benefits packages some including up to 100% coverage
Additional days off for significant life events
CELEBRATE & SOCIALISE
Regular social events
Coffee, snacks and fully-equipped kitchens.
Paid volunteer time through our Shareback volunteering programme
Women in the Workplace, P.R.I.D.E., People of Colour and Functionally Diverse Employee Resource Groups