Key Account Store Operations Specialist
About The Position
The Key Account Store Operations Specialist will work closely with Key Partnership Managers on key accounts and provide store level support. You will track KPIs in dashboards, build positive relationships with store level employees, and follow up on opportunities and issues, ensuring that your key account stores perform at their best. Some of the daily operations of this role will include: Analysis of store performance to guide daily actions and priorities Offering ongoing support to stores to ensure a positive customer experience Continuously engaging with stores to ensure ongoing optimization and impact Developing store level engagement plans to grow and retain partnership Working collaboratively with the Key Accounts team to achieve targets and goals
Requirements
- Experience in relationship management with clients and key stakeholders
- An analytical mindset and experience in working with performance metrics
- Great communication skills over the phone, with the ability to be both expressive and convincing
- A solution oriented way of working that is both innovative and data-informed
- A collaborative mindset that can work in a structured manner and thrive in ambiguous environments
- Great organizational skills - an eye for detail and great administrative follow-ups
- Someone who is energized by the perpetually changing environment that characterizes a scale-up
- A self-starter who is efficient and able to maintain your own workload, but also gets energy from working together in a team and actively contributing to team meetings and targets
Responsibilities
- Analysis of store performance to guide daily actions and priorities
- Offering ongoing support to stores to ensure a positive customer experience
- Continuously engaging with stores to ensure ongoing optimization and impact
- Developing store level engagement plans to grow and retain partnership
- Working collaboratively with the Key Accounts team to achieve targets and goals
Benefits
- A rare opportunity to work in a social impact company (and certified B Corporation!) where you can see real and tangible impact in your role.
- Working alongside an international community of users, partners and 1,200+ colleagues across 17 countries that are on the same important mission.
- Personal and professional development opportunities in a fast-paced scale-up environment.
- An inclusive company culture where you can bring your authentic self to work
- A genuine, values-oriented team culture where we celebrate successes and socialise with colleagues that care.
- WORK FLEXIBLY: Enjoy hybrid working from our great offices, and at home
- Extra parental leave and days off beyond local legislation and the option to take an extra week of unpaid leave
- Comprehensive benefits packages some including up to 100% coverage
- Additional days off for significant life events
- CELEBRATE & SOCIALISE Regular social events
- Coffee, snacks and fully-equipped kitchens.
- Paid volunteer time through our Shareback volunteering programme
- Women in the Workplace, P.R.I.D.E., People of Colour and Functionally Diverse Employee Resource Groups
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
