Key Account Specialist

ICAT LOGISTICS INC•Columbia, MD

2d•$28 - $34

About The Position

To facilitate the interaction between operations and sales to ensure client needs are met 100% of the time. Under minimal guidance from the direct supervisor, the Key Account Specialist is responsible for working with specified accounts doing cradle to grave transportation work including shipment scheduling, dispatching, planning, tracking, and communication.

Requirements

High school diploma or equivalent required
2+ years' experience in logistics and/or freight forwarding operations and account management, or equivalent education and experience
Have a familiarity with governmental compliance agencies such as the TSA and DOT.
Customer service experience
Intermediate skills with Microsoft Office products (excel, word, outlook, ppt)
Problem-solving solutions
Ability to work in a time-sensitive environment
Desire and drive to learn and grow
Highly motivated team player with an outgoing and positive work attitude
Well organized, able to plan and effectively set priorities for implementation
Ability to be flexible as priorities shift
Demonstrated ability to work in a client centric environment
Ability to relate to and successfully interact across a variety of settings and work well with a broad and diverse workforce throughout the organization
Outstanding communication skills - Excellent verbal and written with an emphasis on listening
Understanding and responsive to situations that require a sense of urgency
Consistent in follow-up and follow-through
Credible with a high level of personal integrity
Adaptive to ICAT’s core values

Responsibilities

Oversee client inquiries via phone, email or other means. Tracking acknowledgement and response quality to key clients
Exception handling and internal escalations as needed
Responding to or delegating non-sales client inquiries (outside of general tracking, quotes).
Identifying resource efficiencies (i.e., client email groups/distribution groups and compiling relevant marketing assets for BD efforts)
Track key account news (i.e., alerts) to identify engagement and/or growth opportunities
Working across departments to generate metrics and reports for key accounts as needed
Provide support to sales team as needed
During order input, gather all relevant information
Effectively route packages based on customer specifications
Track and monitor all shipments with process updates at each step including possible setbacks such as delays, cancellations, field damage, etc.
Notify responsible parties of special services requests
Identifying opportunities for process improvements to augment the level of quality of service
Work with external and internal clients to arrange, transport, and deliver their consignments
Utilize our vendors and partners to provide timely, professional, and cost-effective solutions
Utilize our TMS and/or WMS effectively and diligently
Perform other duties as needed